HelpDesk OSP connects Outlook to SharePoint and can be used for many kinds of issue tracking and user support. E-mails are converted to tickets =SharePoint list items with caller info, images, attached files and formatting. New list items may also be created directlt from Outlook and details can be fetched from GAL our Outlook Contacts.
Decrypted password saving. Global Setting - one user can configure for all. E-mail Threading - info from all e-mails regarding the same case can be gathered in the same ticket. Also for OWA. Merge tickets, proxy settings, forms authentication. Great customization possibilities. Subscription $150/month, free use support and upgrades.
The product is available for ten languages. Online video demonstrations and a downloadable manual make installation and use easy. Free trial of the full version for 30 days without any obligations.
For all SharePoint sites version 2 or higher + Office 2003, 2007, 2010 and 365.
HelpDesk OSP for Outlook and SharePoint has not been reviewed by any customers.
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