With Folder HelpDesk a workgroup can collaborate on tickets inside Outlook. The application is installed in a shared or public folder, where you see rows of open tickets. If you want to work with one of them, just click it and a ticket form will open.
The ticket form is in HTML and easy to customize. The default form has various dropdown fields to categorize the ticket and also a free text field for a description of the incident and it’s solution. Send e-mails or call via Skype directly from within the ticket.
Closed tickets are stored in a database, so the number of tickets in Outlook is normally small. The open tickets are stored both in the database and in Outlook, and that way all tickets can be analyzed in the Folder HelpDesk Excel reports.
Supports both the 32 and the 64 bit versions of Office 2010 and 2013
Folder HelpDesk for Outlook has not been reviewed by any customers.
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