- Company Website: http://www.comping.hr/eng/
Comping d.o.o. is a private company that provides professional IT services and complete IT solutions for medium and large companies, telecommunications and banking industry. Our offer of services and solutions is based on many years of experience gained throughout many projects, and constant training of our employees for certain areas or products. Offering professional IT services provides our customers all rounded approach from planning and design to construction and implementation of ICT systems or solutions.
CRM Consulting Key Data
• Analysis, Consulting and Development of applications
• Microsoft Technologies
• Integration of existing Microsoft Lync, SharePoint, Dynamics CRM
• Customization of CRM solutions
• Development on Microsoft Dynamics CRM platform
• Horizontal Solutions - Contact Centre - ContactInCloud, Business Intelligence - BIInCloud, Planning - PlanningInCloud, Project Management
• Vertical solutions: Production Planning - ManufactureInCloud, Public Sector - PublicSectorInCloud
• The possibility of implementing CRM system in several phases
Comping presents a business solution that automates customer care processes and opportunity management. The service covers incoming and outgoing calls in contact center that does not require a separate phone infrastructure such as telephone switchboards or PBX infrastructure networks; Internet access is a single requirement. Along with affordable price and rapid deployment, the solution also enables the agents, operators or sales staff to use the system independently of their location, including work from home or even from a distant island.
Solution is based on Microsoft Dynamics CRM 2011 and Microsoft Lync Server 2010/2013. Microsoft Dynamics CRM 2011 is a Customer Relationship Management solution that contains sales, marketing and service module. By integrating Dynamics CRM 2011 and Lync server, that represents communication and collaboration system, unique contact center functionality was obtained.
Instead of expensive and complicated solutions Comping has produced a very simple but complex solution by integrating two recognized and accepted Microsoft products. Integration accomplishes easy to use and well known system that simplifies customer care processes and makes a first step in sales and customer care collaboration also including full analytics of required contact center details.
Comping d.o.o. has not been reviewed by any customers.
The views and opinions submitted and expressed here are not those of Microsoft.
Competencies & Certifications
- Microsoft Partner
- Gold Communications
- Gold Devices and Deployment
- Gold Hosting
- Gold Server Platform
- Gold Software Asset Management
- Gold Volume Licensing
- Silver Identity and Access
- Silver Management and Virtualization
- Silver Midmarket Solution Provider
- Silver OEM
- Silver Small Business