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Generation-e

Multimedia Contact Centre

by Generation-e

Multimedia Contact Centre - A better way to look after your customers
Improving customer loyalty could be as simple as implementing a Multimedia Contact Centre solution. It might also be significantly cheaper than any other business initiative you’re considering. You’ll make customers happier with less waiting, less frustration and less dissatisfaction, whether you have a simple phone support helpdesk or a sophisticated multi-channel call centre. And your agents will have what they need to be more helpful, more efficient and more motivated.
Beginning with the foundation module, you can add extras as your needs and budget dictate. Additional functionality includes: Multimedia Interaction, Voice Interaction, Outbound Contact and Business Intelligence.

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Version

7.0

Release Date

1/01/2013