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TAPI interface (CTI = computer telephony integration) for Microsoft Dynamics CRM

by Donaubauer AG

The TAPI interface for Microsoft Dynamics CRM supports you in your daily activities in MS CRM phone and optimizes your everyday work .

Streamline your communications processes and achieve the greatest possible flexibility for the customer.

Optimal integration :

- An integrated application which provides the user with an inbound and outbound telephony features available in Microsoft CRM
- Telephone calls are completely embedded in the activities and management in the contact forms of MS CRM

The TAPI interface opens up all the possibilities and advantages of efficient voice communications on CRM work.
The link between your phone and computer allows access to the management activities and information that are incorporated into the work flow of your business.

By crosslinking the telephony functions with your business applications your employees are always knowledgeable meaningful and contribute to the communication processes and optimizes the success of communication is transparent.


Other advantages:

- Your employees are caller information immediately available.
- You greet every caller with his name and have information about the last conversation content immediately on the workplace.
- The marketing staff additionally utilize central customer database for telemarketing


licensing:

The licensing of the TAPI interface for each user.

TAPI interface (CTI = computer telephony integration) for Microsoft Dynamics CRM has not been reviewed by any customers.

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The views and opinions submitted and expressed here are not those of Microsoft.

Version

5.0.0

Release Date

1/02/2011
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