LabTech-Sync is the tool you were all waiting for. It synchronizes devices, locations, tickets and time slips between LabTech and Microsoft CRM. You will never need to leave Outlook. With Dynamics CRM Client for Outlook and LabTech Sync, devices in LabTech are available in Outlook. Tickets in LabTech are created as Cases in CRM and cases are linked to the reported faulty device. Reported times as LabTech Time Slips are created as Activities (tasks) in CRM linked to the Case. With most device specifications in the Device entity in Outlook, from Outlook you can start LabTech or view what is reported in the ticket within CRM case record without the need to switch between products. All software installed on monitored computers and servers and discovered by LabTech agents are updated in CRM offering MSP new ways to manage software licensing and renewal effectively.
LabTech-Sync, CRM 2011 and LabTech Synchronization has not been reviewed by any customers.
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