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Q-Service - IT Services Management for CRM 2011

by ASK Distribution P/L
  • App Type

    On-Premises and/or Online Application
  • Business Need

    Customer Service, CRM, Help Desk Services, PC Management
  • Works With

    Microsoft Dynamics CRM 2011, Microsoft Dynamics CRM Online
  • Industry Focus

    Architecture, Engineering & Construction, Professional Services

- Q-Service is an add-on to CRM 2011 online and on premise

- Services list bill customer, for service, either per hour or at fixed rate.

- Manage cases with remote, onsite and workshop jobs (customized CRM activities)

- Billing and invoicing

- Integrated with QuickBooks

- Remote Monitoring and Management (RMM) Sync with N-able, GFI-Max, Lab-tech and Kaseya. Sync incidents from RMM with Cases in CRM, create and update Devices in CRM based on discovered Devices in CRM

Q-Service - IT Services Management for CRM 2011 has not been reviewed by any customers.

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Version

1_0_0_0

Release Date

1/11/2011
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