Generation-e

Generation-e

4.5 stars (Rated by 10 customers)

Richmond, Victoria, AUS | View Map & Address

View Phone Number
Phone: 1300 553 088
Fax: 1300 657 989

Generation-e offers 1 applications:
On-Premises and/or Online Application by: Generation-e
Release Date: 1/01/2013
Price: For Purchase
Multimedia Contact Centre - A better way to look after your customers Improving customer loyalty could be as simple as implementing a Multimedia Contact Centre solution. It might also be significantly cheaper than any other business initiative you’re considering. You’ll make customers happier with less waiting, less frustration and less dissatisfaction, whether you have a... Read more
Generation-e offers 11 professional services:
Systems Integration by: Generation-e
Price: For Purchase
Generation-e provides an end-to-end cost effective migration solution for Microsoft Office 365 for Education. It's fast, simple and easy. If done manually, provisioning student email can be complex, especially in large-scale deployments. Microsoft Forefront Identity Manager (FIM) is a tool that automates and accelerates the process of student provisioning. It runs on the... Read more
Hosting Service by: Generation-e
Price: For Purchase
Generation-e’s solution offers an integrated collection of easy-to-use applications and devices that deliver a single, seamless communications experience across email, voice mail, calendaring, telephony, instant messaging, and audio/video/web conferencing. This interconnectivity enables people to quickly determine who is available and when, and to communicate with them in the... Read more
Systems Integration by: Generation-e
Price: For Purchase
Success in today’s business world hinges on collaboration – whether it’s with other employees, clients, partners, or vendors. Now there’s a way for your organisation to transform every communication into an interaction that is more collaborative, engaging, and accessible from anywhere. Microsoft Lync Server delivers rich presence information, instant messaging, video... Read more
Systems Integration by: Generation-e
Price: For Purchase
Modern educators face a challenge - achieving learning outcomes and attracting/retaining students in programs. To achieve this fine balance the organisation must focus on delivering content in a manner and time that suits the widest variety of students. With the advent/move to online learning and MOOCs competition is also increasing for the students. Based on Microsoft Lync... Read more
Consulting, Professional Service by: Generation-e
Price: For Purchase
Serving the community is achieved in many ways. Communicating with constituents in the way that they want to communicate is half of the challenge. Getting the constituent to the right person the first time and in a timely manner is the other half of the puzzle. Built on the Microsoft Lync platform, Generation-e's First Call Resolution solution allows interactions (voice, fax... Read more
Consulting, Professional Service by: Generation-e
Price: For Purchase
Microsoft unified communications technologies use the power of software to deliver complete communications—messaging, voice, and video—across the applications and devices that people use every day. Unified Communications has finally with the release of Microsoft Lync 2013 become a pivot point in how technology can enable change and transformation in a business. Integrating... Read more
Consulting, Professional Service by: Generation-e
Price: For Purchase
Generation-e specialise in unified communications. Our expertise in this area focuses on Microsoft Lync and extends to include Telehealth solutions. Generation-e can customise Telehealth solutions to suit different health care requirements including: - Aged Care - GP's - Specialists - Hospitals Read more
Consulting, Professional Service by: Generation-e
Price: For Purchase
Highly distributed environments where the location and work styles of people vary widely, as do their age and skill set, are challenging. The choice of device needs to suit the work style and task which will vary widely. Generation-e's mobility solution for Local Government is designed to support the tasks of the broader local government and public administration sector by... Read more
Consulting, Professional Service by: Generation-e
Price: For Purchase
Unified Communications and Cloud technologies introduce a new paradigm to data networks due to the real-time nature of these technologies. If the underlying network has performance and capacity issues, UC applications are quick to suffer from this. UC technologies should thus be deployed on data networks which are correctly scaled to accommodate the additional load which these... Read more
Consulting, Professional Service by: Generation-e
Price: For Purchase
Generation-e’s Premier Support for Microsoft Lync program provides Microsoft certified support for Microsoft Lync customers Australia wide. The program offers voice support for Lync customers similar to other PBX customer offerings, as well as provides assistance with third party technologies associated with Lync. Generation-e Premier Support for Microsoft Lync maximizes the... Read more
Systems Integration by: Generation-e
Price: For Purchase
Delivery of effective health care is a series of compromises. We constantly battle financial/space/time/skill/capacity against the health outcomes for the patient. Anything we can do to improve cost effective, timely and effective access to health care professionals is good for the patient, teh health care professional and the community. Based on Microsoft Lync, we deliver... Read more