Generation-e

Pros

Generation-e delivered an outstanding Lync 2010 implementation on-time and on-budget, with expert staff who where both knowledgable and helpful. In addition when we had a capacity problem with our PABX, they were able to enable Enterprise Voice and integrate it with our existing system with very little notice.

Cons

Nothing

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Initial pricepoint and package offered for Office 365 setup. Staffing expertise level was good

Cons

Transparancy of the scope. I.e. what is in scope, what was out of scope. Not clear on what would be missing from the product once Go Live was achieved. Customer expectations not clearly understood, happy to charge for scope creep.

Additional Comments

The idea of an initial cheap package was good for office 365 deployment, but ended up leading to additional "out of scope" purchases which was not uncovered until well into deployment.

• Pricing: 4.5
• Responsiveness: 4.5
• Customer Service: 3.5
• Product Quality: 3
• Level of Expertise: 4.5

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Pros

Product knowledge / level of expertise and responsiveness

Cons

No comments

• Pricing: 4
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 4
• Level of Expertise: 5

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Pros

Generation-e coordinated this entire project which included facilitation with other service suppliers. We just dealt with Gen-e directly so there was never an opportunity for dodging responsibility. This worked well. Gen-e have good depth of skills and resources, particularly in Lync and Exchange and the consultant we worked with was incredibly professional and responsive. The standard of work was excellent and the invoices we received were always in-line with what was quoted, despite the usual unanticipated bumps along the way. Access to key staff was very good and calls and queries always received a prompt response.

Cons

The only piece of this project I found frustrating was the scheduling of Gen-e and third-party resources after a mid-project delay while we completed provisioning of infrastructure (outside their direct control). It took some time and negotiation to get all the other suppliers back up to speed and focused once again. However, this was probably not unreasonable given that their skills and expertise were in high demand and they had other clients to service.

Additional Comments

This project has been a great success for our organisation and we continue to have an excellent working relationship with Generation-e as a result. We have subsequently engaged them in further work which has been delivered to the same high standard.

• Pricing: 4
• Responsiveness: 4.5
• Customer Service: 4.5
• Product Quality: 4.5
• Level of Expertise: 5

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Pros

Generation-E provide services to us including design/develop/implement/monitor our core/edge & wireless network with multiple 10gb links across campus in a gigabit to desktop environment. We've also used them for SCCM projects, AD/Exchange work & other projects. Their guys are always knowledgeable, friendly, and willing to go the extra step for us. Our relationship goes back to 2009 and continues to expand as our network and service offering grows.

Cons

Brisbane office needs some more technical resources as sometimes scheduling work can be fun juggling calendars.

• Pricing: 4
• Responsiveness: 5
• Customer Service: 4.5
• Product Quality: 5
• Level of Expertise: 4.5

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Pros

Their willingness to tailor fit their service to your requirement.

Cons

NONE at the moment.

Additional Comments

GEn' E's SCCM engineer has an excellent knowledge of the product he is supporting. Very responsive to queries and thorough in details down to the eventviewer level.

• Pricing: 5
• Responsiveness: 5
• Customer Service: 4.5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Easy to deal with.

Cons

Could use more staff.

Additional Comments

Generation-e has completed a national 4 site 300 handset deployment of Lync and Exchange 2010 UM. Including deployment of Polycom devices and audicode gateways for Griffith Hack. The implementation went very smoothly and we met all target dates. Our users are very happy. GenE team focused on the high level of technical skills and allowed our tem a to be involved and contribute to help thus reducing costs and training our staff, there were no secrets or black magic. There were no scope arguments and everything was handled professionally. GenE have a great team that is customer focused, very flexible and fun to deal.

• Pricing: 3.5
• Responsiveness: 4.5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 4.5

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Pros

Level of expertise and customer service was very high.

Cons

Nothing. Given the opportunity I would be happy to work with generation-e again.

• Pricing: 4
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Prompt service. Good communication

Cons

No bad comments at this time.

• Pricing: 2.5
• Responsiveness: 3.5
• Customer Service: 4
• Product Quality: 3
• Level of Expertise: 4

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