ByteASSIST – Hosted HelpDesk Services
Service Type:Managed Services
Business Need:Hosting Services, IT Outsourcing, Help Desk Services, Technical Support
Works With:Customer Care Framework, Microsoft Exchange Server 2010, Windows Server 2008 R2, Windows Server 2012
Industry Focus:General - Applicable to All, Hosting, Professional Services
A unique IT help desk solution in the cloud which is offered an a Software as a Service (SaaS) model. Either run the help desk to offer your end users a flexible, powerful and private labeled help desk platform or opt to outsource the support operations to our experts with just one click; while maintaining your company’s brand.
ByteASSIST offers a flexible subscription based help desk in the cloud. No need for up-front IT investments.
• Secured private label help desk
• Integrated knowledge base with self services
• Configurable SLA rules and escalations
• Comprehensive dashboards and reports
• Easy support queue outsourcing to DEV IT
• And more…
ByteASSIST – Hosted HelpDesk Services has not been reviewed by any customers.
The views and opinions submitted and expressed here are not those of Microsoft.