Professional Advantage

Professional Advantage

5 stars (Rated by 37 customers)

North Sydney, NSW, AUS | View Map & Address

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Phone: 1800 126 499
Fax: 61 2 9923 1415

Microsoft Dynamics CRM from Professional Advantage has an overall rating of 5 stars  from 2 customers.

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Great team to work with..

  • 5.0
  • Overall Rating 5 stars

Reviewed by:Marketer Reviewed on:13/01/2014

Pros
We spent about 30 hours with our Professional Advantage CRM consultant,I dumped a load of information about our company on him and in that time, he was able to turn that background into a usable system. He showed me how we could replicate a lot of our existing processes inside the Microsoft CRM system. They were open to teaching me along the way. They taught me advanced program functions that I wouldn't have found on my own and I'm very thankful ford that. In three days, I had learnt enough to go to work on our different service areas. It also inspired confidence to see how much knowledge they had about the product and how the product could be used far more extensively than we first anticipated. The biggest thing for me has been the flexibility of Microsoft Dynamics CRM. We're moving well outside the lines of CRM and making solutions that we could never have made before. I've been able to get a greater understanding of the business due to this project.
Cons
I would struggle to find fault in any of the work done...
  • Price 5
  • Deployment Time 5
  • Needs Met 5
  • Compatibility 5
  • Performance 5

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huge productivity gains

  • 5.0
  • Overall Rating 5 stars

Reviewed by:healthyCo Reviewed on:28/10/2011

Pros
To gauge the value of our CRM project, we conducted a value stream mapping exercise based on our original sales processes. The analysis identified points of constraint and inefficiency in ours processes. We then did a similar exercise based on the processes adopted for our new CRM system and its integration with other tools. What we discovered was a 33 per cent improvement in productivity. More importantly, through tracking and analysis of customer technical support requests, resolution and satisfaction rates, we've estimated that our company has become 50 per cent more responsive to customer needs. That’s where the advantage is for our customers. What we are able to do now is track multiple departments’ involvement with a particular customer, not only over the phone but by email and other channels. We can identify weaknesses and put in place corrective action a lot faster than we could before.
Cons
We could not fault their implementation techniques.
  • Price 5
  • Deployment Time 5
  • Needs Met 5
  • Compatibility 5
  • Performance 5

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The views and opinions submitted and expressed here are not those of Microsoft.