Microsoft Premier Support for Lync
Service Type:Consulting, Professional Service
Business Need:UC, VoIP - Support
Works With:Microsoft Lync 2013
Industry Focus:General - Applicable to All
As a company we understand that Voice is a critical application in any business be it small medium or large. When it doesn’t work customers want 24/7 support. Being a Unified Communications specialist organisation, we address all aspects from Hardware, Software and network to get to the root cause.
In selecting a communications platform, the availability of quality support, as well as having a range of options to address specific needs, is critical. Developed to meet your expectations for rapid issue management and proactive maintenance, Microsoft Support for Lync from IComm offers you a comprehensive end-to-end communications solution backed by Microsoft escalation engineers.
Microsoft Support for Lync from IComm means that we are a one stop shop for the customer. Being on the programme, requires certain levels of certification which helps resolve issues end to end, more quickly and more efficiently. It empowers IComm to deliver Tier 1 and Tier 2 Lync Voice support with the access to Microsoft engineers for escalation if and when required. Now, you can select a single-support contract and point-of-contact, working with an experienced Unified Communications partner who knows the voice business. We, as a certified PSLP Voice Partner, can provide a more integrated and valuable voice support experience for your Microsoft Lync Enterprise Voice deployment.
When support escalation is needed, IComm will be your single point of contact and solution provider. The solution is designed to support the entire telephony ecosystem enabling you to get maximum benefits through working with a telephony centric system integrator and IComm can provide integrated support which encompasses software, hardware and network monitoring.
IComm offers a World Class 24/7 Lync Support
• Supported by Microsoft. IComm’s incident priority classification is identical to Microsoft’s, for end-to-end consistency, and we will remain the single point of contact throughout the incident.
• End-to-End One Stop Support Resolution. IComm support covers issues across all Lync workloads related to Lync or other third party technologies, including break fix, voice quality, and user experience issues.
• Disaster Recovery and On-Site Coverage.
Microsoft Premier Support for Lync has not been reviewed by any customers.
The views and opinions submitted and expressed here are not those of Microsoft.