Premier Support for Lync
Service Type:Consulting, Professional Service
Business Need:UC, VoIP - Support
Works With:Microsoft Exchange Server 2010, Microsoft Exchange Server Exchange Server Enterprise 2013, Microsoft Lync 2010, Microsoft Lync 2013, Office Communications... (more)
Industry Focus:Financial Services, Government, Professional Services
Generation-e’s Premier Support for Microsoft Lync program provides Microsoft certified support for Microsoft Lync customers Australia wide. The program offers voice support for Lync customers similar to other PBX customer offerings, as well as provides assistance with third party technologies associated with Lync.
Generation-e Premier Support for Microsoft Lync maximizes the value of Lync investments by helping organizations maintain and deliver peak performance of their enterprise Lync solution. Generation-e will serve as the single point of contact for assistance with Lync issues for instant messenger, desktop sharing, conferencing and video throughout the enterprise.
Extending on Generation-e’s investment in Microsoft Certified Masters, the Premier Support program is available only to those who have passed a grilling level of accreditation and review. Generation-e’s 7x24 Service Desk, field resources and our solutions consulting team all came together to meet the demanding requirements of Microsoft to participate in this program
Many organizations struggle with supporting the full breadth of UC (voice, video, instant messaging, and conferencing). Organizations that understand and coordinate the servicing of all the components for high quality real time voice and video communications can bring unique value to the UC market, which is where Generation-e fits in.
Generation-e Premier Support for Microsoft Lync customers get product troubleshooting and resolution management as well as access to Generation-e's case management system. Generation-e delivers Microsoft Lync support nationwide and with direct access to Microsoft for engineering and product related issues. With the ultimate goal of end to end support for Lync voice infrastructure, the Generation-e Premier Support for Microsoft Lync team is comprised of extensively trained and tested experts certified by Microsoft.
"It's great to see Generation-e offer this level of support for our Lync customers," said Mario D’Silva, National Unified Communications Sales Manager for Lync at Microsoft. "We value the expertise Generation-e brings to creating solutions that work with Lync."
Premier Support for Lync has not been reviewed by any customers.
The views and opinions submitted and expressed here are not those of Microsoft.