There are many service desk products on the market and most of them seem do the same thing. So why System Center Service Manager? Integration!
System Center Service Manager integrates seamlessly with all System Center 2012 products and your existing IT infrastructure to provide you with a valuable, smart and integrated Service Desk tool.
When Service Manager is integrated with System Center Configuration Manager 2012 you get a dynamic CMDB. System Center Operations Manager automatically creates incidents or problems based on alerts that are raised and System Center Orchestrator will trigger run books to automate user self-service tasks.
Service Manager also provides you enterprise level Incident, Problem and Change management, together with a user self-service portal which can be easily integrated with Configuration Manager to provide your users with self-service application deployment.
Reduce IT support effort and increase your service levels by automating your common service requests. System Center makes this easy. Talk to us about:
• Migration from VMware, BMC, ServiceNow (and any other service desk product)
• Implementing Incident, Problem and Change Management
• Improving your CMDB with live data feeds of what hardware and software is really out there
• User self-service
Service Management has not been reviewed by any customers.
The views and opinions submitted and expressed here are not those of Microsoft.