Features

• Service Type:

  Consulting, Professional Service

• Business Need:

  Customer Service, CRM, Sales Pipeline, Lead Management, Business Application Development

• Works With:

  Microsoft Dynamics CRM 2011, Microsoft Dynamics CRM 4.0

• Industry Focus:

  General - Applicable to All

Description

At eSavvy we believe that you can’t disconnect technology implementations from business objectives and that any system implementation will involve components of business process re-engineering, strategy transformation and change management. eSavvy’s methodology for strategy, business process re-engineering and transformation has been tested through many engagements with large multinational and Fortune 500 companies. We have done work for many well-known Australian name brands.

At its highest level our methodology for guiding our clients through a technology transformation includes:
- Understanding what’s possible and breaking the paradigm of what has been,
- Extensive input and consultation. Understand stakeholder requirements both inside and outside of the organisation or departments in question,
- Detailed business process as-is and to-be mapping by experienced consultants who understand the nuances of the industry in question,
- A focus on effective change management,
- An incremental approach,
- Relation of the technology change underpinning the process change back to the business objectives.

We’ve learnt through many strategy and transformation projects that there are a number of "secrets to success" that every client should consider.

Keys to Success:
- Developing a business case and revisiting it throughout the implementation to ensure you are driving the benefits you said you would,
- Hiring a consultancy who can get the most out of the technology you have selected,
- Understand how the software can support the organisation’s objectives without wholesale rewrite. Configuration is preferred to customisation,
- Recognise the relationship between cost, scope and time and evaluate all the options along with the stakeholders before taking a course of action.