Technical Support And Helpdesk Services
Service Type:Consulting, Professional Service
Business Need:Help Desk Services
Works With:Windows 7 Enterprise, Windows Server 2008 R2
Industry Focus:General - Applicable to All
Troubleshooting computer issues requires broad technical knowledge, a logical approach and excellent communication. The complexity of today's business IT means that support organisations must have a large team with a lot of experience across a diverse range of technologies and solutions.
Problems encountered and solved daily by the Kiandra Service Desk and Support Engineers can include network connectivity issues, email and internet problems, software-related issues, data backup jobs, missing data, failing PC and server hardware - even printing, virus, faxing and website issues. And with data, applications and email now available on Blackberries, Apple iPhones and other advanced handsets there is yet more knowledge and tools required to support a business's environment.
To Kiandra, support for any problem is about knowledge, process and people. We invest a significant portion of our time learning and building solutions in our lab to truly understand the solutions we deliver to our clients. Kiandra Best Practise documents for configuration and support are built and shared with the team. This gives us a strong body of knowledge to work from and equips us to support a wide range of technologies.
The design and selection of the centralised Service Desk, the ticketing system and the progressive documentation requirements mean that we have completely removed key person dependencies for the entire team. And by distributing tickets for all clients across the entire support team we are able to have a number of engineers available who have worked with any particular client before.
Our vendor partnerships (such as Microsoft Gold Certified Partner) allow us to keep up to date with current, best-of-breed technologies and solutions, improving support efficiency. We also require all engineers - whether Service Desk or Support or Project Engineers - to have formal industry recognised certifications (ie, Microsoft Certified Systems Engineer) so you can be assured that engineers working on your environment know their stuff.
We've been testing, building and supporting technology solutions for business since 1995 and we think our team and our abilities puts us ahead of the rest.
Technical Support And Helpdesk Services has not been reviewed by any customers.
The views and opinions submitted and expressed here are not those of Microsoft.