EBS Remote Infrastructure Managed Services
Service Type:Managed Services
Business Need:Server Management and Installation, Business Process Management, Technical Support
Works With:Active Directory Federation Services (ADFS), Microsoft Exchange Server 2010, Microsoft SharePoint Server 2010, Windows Active Directory (AD), Windows... (more)
Industry Focus:Financial Services, Life Sciences
EBS remote Infrastructure Managed Services are integrated offerings that provide a robust set of services for supporting the delivery of business applications and their underlying technologies. These capabilities can range from technology and solution implementation projects through system event monitoring and triage to the transfer of complete end-to-end support services delivery.
In order to address clients’ challenges, EBS establishes a Managed Services Center with Remote Infrastructure Managed Services at its core. EBS team is a virtual extension of the clients own IT team and provides end-to-end remote infrastructure support and administration services.
The execution of one-time, massive, monolithic outsourcing agreements is no longer in favor in today’s more cautious and flexible environment. Because all clients are different, EBS established an operations center equipped to manage heterogeneous implementations of any size continuously and proactively - a “right-sized” organization that is small enough to ensure focus and attention, but large enough to leverage clients’ experience.
As such, some of our clients choose to start the relationship through monitoring - polling, detection and notification of predefined events on their managed server environment - and phase in level of system maintenance and management over some period of time.
By offloading the day to day tactical operational responsibilities the client could realize the promise of EBS remote Infrastructure Managed Service - to redeploy their own valuable IT skills to focus on higher value activities supporting strategic initiatives.
EBS Remote Infrastructure Managed Services has not been reviewed by any customers.
The views and opinions submitted and expressed here are not those of Microsoft.