Application Description
InGenius Connector for Microsoft Dynamics CRM is a CTI application that seamlessly integrates users' telephone operations into Microsoft Dynamics CRM, providing click-to-dial from within Microsoft Dynamics CRM and Microsoft Dynamics CRM contact record pop-up based on incoming call. InGenius Connector for Microsoft Dynamics CRM is a PC application that integrates your VoIP phone communications directly into your Microsoft Dynamics CRM environment, to accelerate, simplify, and streamline your workflow.
Features include:
- Screen pop on incoming and outgoing calls based on received and placed calls that are matched to the corresponding record in Microsoft Dynamics CRM.
- Click-to-dial from within the Microsoft Dynamics CRM user interface
- Selective match: If caller ID matches multiple records within Microsoft Dynamics CRM, the user can select the appropriate record when the caller has been identified verbally
- Incoming and Outgoing Automatic Call Logging
- Multiplatform Support: Cisco, Avaya, Asterisk, Broadsoft, Mitel
Supported versions of Microsoft Dynamics CRM:
- Microsoft CRM 3.0
- Microsoft CRM 4.0 on-premise
- Microsoft CRM 2011 on-premise
- Microsoft CRM 2011 online
InGenius CTI Connector for Microsoft Dynamics CRM and Telephony has not been reviewed by any customers.
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The views and opinions submitted and expressed here are not those of Microsoft.
