The ice Alert notification system delivers important, time-sensitive information to thousands of people at the touch of a button.
Dispatch emergency broadcasts, alerts, or notifications through telephone, SMS, and email. Remind your clients of upcoming appointments and overdue collections.
Survey important patrons about the quality of service they were provided. Improve... Read more
ComputerTalk’s ice Contact Center is a Lync qualified all-in-one contact center that runs as a native part of the Lync topology. It enables organizations to bring Lync unified communications to their contact centers, and to extend the power of contact center applications to the rest of the enterprise.
The market offers several Microsoft Lync contact center products, each... Read more
The ice all-in-one contact center for Lync from ComputerTalk solves business challenges faced by organizations of any size and any complexity. ice provides advanced contact routing to contact center agents, corporate users, and subject matter experts both inside and outside the organization. A full-featured contact center solution, it includes detailed analytics, quality... Read more