SoftCom Inc. has an overall rating of from 59 customers.
The views and opinions submitted and expressed here are not those of Microsoft.
very happy.
- 4.0
Reviewed by:AaronBattiste Reviewed on:05/06/2012
- Pros
- I'm very happy with the service, only one issue in over a year. pretty good imho.
- Cons
- it was all pretty good
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Pretty good
- 4.0
Reviewed by:sjcohn Reviewed on:01/06/2012
- Pros
- They offer a stable environment and the customer support provides prompt accurate answers
- Cons
- its pretty good
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always fast and helpful
- 5.0
Reviewed by:LaurelTreat Reviewed on:30/05/2012
- Pros
- The best part about their service, price, reliability and uptime. Oh, and their customer service, always fast and helpful.
- Cons
- Their service is pretty good.
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has been great
- 4.0
Reviewed by:antonio_stokes Reviewed on:28/05/2012
- Pros
- Process of obtaining a site is simple. CS is available, and understanding of my issues. Also, the turnaround time has been great
- Cons
- nothing
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reasonable
- 4.0
Reviewed by:Lesley_Wollmann Reviewed on:24/05/2012
- Pros
- Cost is reasonable and the customer support is friendly and helpful
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super knowledgeable
- 4.0
Reviewed by:Mike-Karmindro Reviewed on:15/05/2012
- Pros
- i called in to get help with my email hosting options and how to set it up and the rep was super knowledgeable and i even learned a few technical things from him - and i'm a VERY technical person!
- Cons
- your web based email has a very very bad UI. not easy to use.
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Very satisfied.
- 4.0
Reviewed by:RickJFerguson Reviewed on:09/05/2012
- Pros
- Very satisfied with the service. never had to use customer support.
- Cons
- Very satisfied.
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efficient
- 4.5
Reviewed by:SteveKolor Reviewed on:07/05/2012
- Pros
- Customer Service is very helpful, efficiently and effectiviely. Upload and downloading times are efficient.
- Cons
- ?
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professional
- 5.0
Reviewed by:ChristineRinaldi Reviewed on:27/04/2012
- Pros
- Serves our needs on a professional level. Very helpful and friendly support team.
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worry free
- 5.0
Reviewed by:James_Lin Reviewed on:25/04/2012
- Pros
- service is stable and worry free, customer service is responsive.
- Cons
- i loved everything.
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knowledgeable
- 5.0
Reviewed by:JohnnyConvirtible Reviewed on:23/04/2012
- Pros
- reasonably priced and reliable, support is knowledgeable.
- Cons
- n/a
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easy to use
- 4.0
Reviewed by:J-Edwards Reviewed on:19/04/2012
- Pros
- their services are pretty easy to use, with no major problems. haven't had to utilize their support.
- Cons
- nothing.
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Appreciate
- 4.0
Reviewed by:StephenMcCrea Reviewed on:17/04/2012
- Pros
- Appreciate price and online mgmt options. I've always had quick help from customer support.
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Very Good.
- 4.0
Reviewed by:Michael_Quinn Reviewed on:13/04/2012
- Pros
- I have only used customer support one or two times, but great service.
- Cons
- n/a
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knowledgeable and helpful
- 5.0
Reviewed by:Karen_Rimmer Reviewed on:11/04/2012
- Pros
- Instructions are very helpful. I rarely need to call because all is user friendly.The agents I've dealt with were friendly, knowledgeable and helpful.
- Cons
- Nothing
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- it works, it easy, its available -
- 4.0
Reviewed by:Naveed_Sheikh Reviewed on:03/04/2012
- Pros
- - it works, it easy, its available - stability and accessibility - Customer support is very friendly, no complaints when help is requried
- Cons
- n/a
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Easy to use
- 4.0
Reviewed by:Gemma-Gylling Reviewed on:30/03/2012
- Pros
- Easy to use with very little issues. I haven't had to have much support, everything is working fine.
- Cons
- nothing
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very good
- 4.5
Reviewed by:Lynnalexander Reviewed on:26/03/2012
- Pros
- Their services are very good, i have two sites eith them. customer support is also very good.
- Cons
- nothing
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very good for my needs
- 4.0
Reviewed by:Leroy-Hoffman Reviewed on:22/03/2012
- Pros
- I think the service is very good for my needs. The customer support agents I've dealt with were friendly, knowledgeable, and helpful.
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very good support.
- 4.0
Reviewed by:Ramazann Reviewed on:20/03/2012
- Pros
- Everything is very beautiful. services in place. accurate and on-site applications selected. very good customer support.
- Cons
- Everything is beautiful.
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pros and cons
- 4.0
Reviewed by:Hartland_E Reviewed on:07/03/2012
- Pros
- We only use hosted email but havve always been very pleased.
- Cons
- Every other time they have always been courteous and helpful with no or minimal wait time. We've always been very pleased. Unfortunately the call on Mar. 18th was not so. The fellow was abrupt and borderline rude. In the end after the request was handled, I was expecting him to say something like "is there anything more I can help you with_" or something to that effect however he just hung up. He didn't even say goodbye. I was quite shocked to be honest.
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quite reliable
- 4.0
Reviewed by:Thomas_C Reviewed on:07/03/2012
- Pros
- their service has been quite reliable. So reliable that I have not had any experience with Customer Service representatives.
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very reliable
- 4.0
Reviewed by:Mohammad_Khalel Reviewed on:22/02/2012
- Pros
- The servers at myHosting are very reliable and their customer support is always very good at answering me quickly after sending them any support questions.
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It just works!
- 5.0
Reviewed by:Jeff_Smith Reviewed on:22/02/2012
- Pros
- It just works! I've had to make a small number of calls to tech support over the years for help with configuration issues. I always got a quick reply. Tech staff was courteous and professional.
- Cons
- nothing
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Tech supports very good
- 4.5
Reviewed by:Douglas_Grose Reviewed on:14/02/2012
- Pros
- The only few issues I have encountered were when ASP scripts that I wrote did not work. Tech support was very good at suggesting a fix.
- Cons
- n/a
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very helpful
- 5.0
Reviewed by:J-Ehrenfeld Reviewed on:14/02/2012
- Pros
- uptime has been great and they keep up with new technology. customer support has been very helpful
- Cons
- nothing, there great
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Very friendly and helpful
- 5.0
Reviewed by:AnsinOzturkmen Reviewed on:10/02/2012
- Pros
- myhosting.com simply does the job very well done. I have never seen any slowness or downtime with my service. Customer support is Very friendly and helpful. They helped me setup my email.
- Cons
- Nothing, they are very friendly and helpful
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Everytime helpful
- 4.5
Reviewed by:Ismet-Celebi Reviewed on:10/02/2012
- Pros
- myhosting.com, each time with more than met my expectations. Very rarely has the need for support and cevaplamışlardır my questions as soon as possible. Answers usually come in 2-3 hours. These answers were always satisfactory and always solved all the problems. I would like to serve them devm this şekeilde. Until now, hosting service providers have reviewed the best quality of service within the company. Both the technical need to always answer my questions in the verbal alabilmişimdir. Every time I witness that closely follow the technology. Software that uses the latest version of software generally. Customer support helpful everytime.
- Cons
- I liked everything.
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myHosting is awesome
- 4.0
Reviewed by:Barbaros_Akkurt Reviewed on:02/02/2012
- Pros
- Its Linux hosting is awesome. I find the File Manager service most useful. File upload service is also very good. I am totally satisfacted from the service.
- Cons
- none
- Additional Comments
- During two years, I have only needed once to contact with an agent on the phone. He was knowledgable, he tried to help and in an hour, he posted a solid response by e-mail.
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knowledgeable
- 4.0
Reviewed by:Ivan_Neri Reviewed on:02/02/2012
- Pros
- I appreciate that they are not the very first to rollout new software (new versions), but take the time to test and integrate it in order to deliver an optimal service on a very stable platform.
- Cons
- na
- Additional Comments
- The email support has always been quick & efficient and the staff knowledgeable and friendly.
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Everything is perfect
- 4.0
Reviewed by:Togay_Kilicoglu Reviewed on:31/01/2012
- Pros
- I work with them for several years for my company web site and my costumer's web site. I thank all of the people who works there. Everything is perfect for us. I have a experience for one of my costumer's web page. When I connected online support, many people which is work in support center, answered my problem and solved online. they are amazing.
- Cons
- Nothing, I trust them.
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Worry free service.
- 5.0
Reviewed by:Marc_Desobeau Reviewed on:31/01/2012
- Pros
- Worry free service. I never had to deal w/any agents. That is how good the Service is.
- Cons
- n/a
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Thanks, myHosting
- 4.0
Reviewed by:Guillermo_Guerrero Reviewed on:27/01/2012
- Pros
- I thank all the team behind My Hosting for the work they have developed as a web page are a firm foundation and has the need for constant updates, let me congratulate you for such a commendable job. Everywhere I see changes, changes in web pages, advances in technology and you have become a need for a backup job in the technological area of my work. Have prevented this to pending or review pages and updates that make me feel confident the work they do every day. Thank you very much for allowing me to devote to my work.
- Cons
- Nothing.
- Additional Comments
- With agents, thank you for your kindness and patience by the different questions that arise. I imagine the vast amount of work and applications is growing day by day and You are the ones who are the face of My Hosting to ask. Thanks for making that technology into something simple to implement.
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everything works
- 4.0
Reviewed by:Dave_Breaux Reviewed on:23/01/2012
- Pros
- I have never had any issues with myhosting.com any time I need to change something, or adjust something, everything works as it should.
- Cons
- None
- Additional Comments
- Haven't had contact with anyone from Customer Support for quite some time.
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quickly and efficiently
- 4.0
Reviewed by:sulphurdell Reviewed on:23/01/2012
- Pros
- I am an amateur site manager, and myhosting made my experience safe and easy...
- Cons
- -
- Additional Comments
- I have only used Customer Support once, and my problem was solved quickly and efficiently...
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Very happy
- 4.0
Reviewed by:Donna_Gene_Waters Reviewed on:19/01/2012
- Pros
- E-mail service is outstanding, no complaints whatsoever. Very happy with myhosting.com
- Cons
- Nothing!
- Additional Comments
- Customer Support has always been very friendly, knowledgable and helpful whenever needed.
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best in class
- 4.5
Reviewed by:MaggieSale Reviewed on:19/01/2012
- Pros
- Support service improved from a few years ago. It provides several options for support - it is responsive and competitive with best in class
- Cons
- Price is a little high but it is worth it for the peace of mind of knowing your site is always up and running.
- Additional Comments
- Agents were knowledgeable and understandable - a BIG plus in the support world.
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never any problems.
- 5.0
Reviewed by:cooper-astroguy Reviewed on:17/01/2012
- Pros
- Myhosting provides a good service at a reasonable price. I enjoy having my domain being yaken care of by myhosting and the ease of accessing my email from any web enabled device.
- Cons
- nothing
- Additional Comments
- I never have problems.
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Very Good
- 4.0
Reviewed by:ken_mayer Reviewed on:17/01/2012
- Pros
- I don't use a lot of services, but the main thing for me is that I have never had problems that demanded extra time & attention or technical expertise that I don't have.
- Cons
- n/a
- Additional Comments
- Everything was very easy.
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Great product
- 4.5
Reviewed by:Curry_Kinyon Reviewed on:11/01/2012
- Pros
- Great product, although my experience with customer support has not been fruitful and is becoming frustrating.
- Cons
- nothing
- Additional Comments
- I have been shifted around to several customer support representatives trying to add a sub-domain that can be linked to my SmugMug account and am being taken in circles with know one able to fulfill my simple and straight forward request. They seem to be doing what they think I need instead of what I directly ask and since I cannot successfully edit my own C Name I am reliant upon them.
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IT JUST WORKS !
- 4.5
Reviewed by:Greg_Paterson Reviewed on:09/01/2012
- Pros
- I have used the Email Service since March 2004 (7 years). It has been a flawless experience.
- Cons
- Nothing
- Additional Comments
- The advice I needed to set up the service was excellent. To be honest, I have never needed support since then because, IT JUST WORKS !
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Very satisfied.
- 4.0
Reviewed by:Barbara_S Reviewed on:20/12/2011
- Pros
- Very satisfied. Keeps us updated by frequent mailings. Recently, there was some downtime of our site but as soon as they were contacted that our site was not running they responded very quickly and had us up and running quickly. It happened again a week or so later and they kept in contact with me until they figured out what was happening and why.
- Cons
- n/a
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Very Knowledgable!
- 4.0
Reviewed by:Kristina-Borden Reviewed on:29/11/2011
- Pros
- Hardly any down time with out site, renewal reminders via email and automatic renewal of domain name so there isn't a need to fret about your site going down due to non renewal!
- Cons
- Nothing, the service has been very good so far!
- Additional Comments
- I've only had to call customer support once and the representative was very knowledgable and resolved my issue with just one phone call!
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always pleased!
- 4.5
Reviewed by:Saraha_Schliman Reviewed on:25/11/2011
- Pros
- the Customer Support, very helpful and always friendly.
- Cons
- nothing, they were perfect.
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Everything is great
- 5.0
Reviewed by:SteveDeBeus Reviewed on:24/08/2011
- Pros
- Every customer support agent I have ever dealt with has been helpful.
- Cons
- --
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- Overall everything is great, I never have a problem with service.
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Never any complaints
- 5.0
Reviewed by:MaryRohlman Reviewed on:19/08/2011
- Pros
- Easy, which is especially appreciated for a non-techie person. Haven't even had to use customer support!
- Cons
- I have never had any complaints!
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Quick response time
- 5.0
Reviewed by:EugenePatterson Reviewed on:17/08/2011
- Pros
- Excellent customer service and quick response time.
- Cons
- N/A
- Additional Comments
- The agents were friendly, knowledgable and helpful. I have been helped with billing questions and tech issues to my overall satisfaction.
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Smooth set up
- 5.0
Reviewed by:DonnaGeneWaters Reviewed on:17/08/2011
- Pros
- Everything was done online and very smooth to set up.
- Cons
- Nothing!
- Additional Comments
- Very satisfied with the service, as it has been very useful to our law firm.
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Dependable
- 5.0
Reviewed by:JayBishop Reviewed on:16/08/2011
- Pros
- The up-time of the site is fantastic. Account maintenance and information update emails are simple and easy to understand.
- Cons
- Very good support but took a little bit to hear back from them
- Additional Comments
- Plenty of notice is given when credit cards on file are about to expire. Overall, very dependable and would definitely recommend to anybody looking for a hosting.
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Excellent service
- 5.0
Reviewed by:CarlosPonce Reviewed on:11/08/2011
- Pros
- Excellent service and great rates, prompt and efficient tech support too.
- Cons
- N/A
- Additional Comments
- I have been provided everything I have needed and have had my expectations exceeded when I was in need of assistance. Customer support went out of their way to help me with setup and configuration, as well as resolve issues I had with my local ISP.
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Impressive
- 5.0
Reviewed by:CarolBeyner Reviewed on:05/08/2011
- Pros
- I have been a customer with MyHosting.com for few years. I have always been impressed with the ease of adding or removing services and the quality of service that they provide.
- Cons
- This past year, my son purchased his first website. I had the opportunity to work with his "onCloud" account. I did find that this site was more difficult to maneuver through. I had such a difficult time that I finally gave up and had to can customer service. The bright side, the rep was very patient and helpful.
- Additional Comments
- MyHosting.com has always done a good job with customer support. I never feel like the reps are trying to hurry me up to get me off the phone. They stay with me until my problem has been solved. (This has always meant alot to me. I don't want to spend hours or days trying to solve a problem.)
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Always responsive
- 5.0
Reviewed by:EricGleske Reviewed on:05/08/2011
- Pros
- myhosting.com has always been responsive to requests and one of the best customer service groups I've worked with. Customer Support has always been friendly, knowledgeable, and helpful; not to mention eager to please, promptly responsive, fair, and caring.
- Cons
- N/A
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Reliable
- 5.0
Reviewed by:WillemVS Reviewed on:04/08/2011
- Pros
- Couple of things. Service is very steady, reliable and "always up". Maybe not the fastest in the world, but with the low price, bang on when it comes to value for money. I guess that for me the most important thing is that after 15 years of hosting with many, many providers, myhosting is really, really stable. And that is very refreshing!!
- Cons
- I have multiple domains with myhosting. The fact that some are on the old system and some on the "cloud" is confusting the heck out of me.
- Additional Comments
- Customer service has always been very friendly and easy to access, no long wait times, multiple ways to get to them and when there was a technical problem, they got the job done.
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Seamless hosting
- 5.0
Reviewed by:AllenLutins Reviewed on:03/08/2011
- Pros
- Have been a happy customer for many years - downtime has been limited to a day or two at most over those years. Their hosting is so seamless that I have not required customer support in years.
- Cons
- N/A
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Simple and straightforward
- 5.0
Reviewed by:GreggCohen Reviewed on:03/08/2011
- Pros
- Simple and straightforward. If we have any questions, they are immediately covered. All agents have been exceedingly friendly, polite, and patient. Very knowledgable and competent.
- Cons
- N/A
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Fast and easy
- 5.0
Reviewed by:derekwuenschirs Reviewed on:29/07/2011
- Pros
- MyHosting makes the process of getting up and running with the latest technology fast and easy. I have recommended MyHosting to multiple associates becasuse of the customer support prior to and after signing up.
- Cons
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Complete one-stop service
- 5.0
Reviewed by:KarenWalkowiak Reviewed on:28/07/2011
- Pros
- Myhosting.com is a complete one-stop service for hosting my business. Fees are reasonable and competitive. I was referred to myhosting.com a few years ago and have never regretted my decision to join. I appreciate the prompt responses from customer support whenever I have had inquiries. The agents were always patient and knowledgable.
- Cons
- Nothing!
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Helpful Customer Service
- 5.0
Reviewed by:SaraCrisp Reviewed on:27/07/2011
- Pros
- I like that the service alerts me when my time is up and needs to be renewed. Customer Service has been helpful - especially since I know next to nothing about any of this. they are patient.
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Great hosting company
- 4.0
Reviewed by:Arnyyy Reviewed on:01/03/2011
- Pros
- Myhosting has been a solid provider for my 5+ years hosted with them. I have had very little downtime and the features I need have always been available. I normally use Joomla to create and maintain my sites and I have had very little problems with Joomla and myhosting servers. All in all a great company to deal with.
- Cons
- Control panel is a little difficult to get use to.
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