Engage in a meaningful dialogue with your customers: The Navantis SharePoint for Internets solution
All businesses today need to effectively and quickly communicate with their customers, partners, and employees. The ability to communicate and engage online has to be simple enough for non-technical users, and needs to keep up with the rapid pace of information.
For these reasons, social media technology must be embraced: while you can no longer control the message, the solution is to be an active participant in the dialogue. As information travels quickly, companies need to leverage blogs, wikis, RSS feeds, and integrate
with social media sites including Facebook and Twitter in order to keep pace.
By implementing the Navantis SharePoint for Internets solution, companies can realize their goals of clear and direct communication to a vast network, while saving money and time. The solution is available on both SharePoint 2007 and SharePoint 2010, and can be launched in half the time and costs of competitive vendors.
The SharePoint for Internets solution has helped more than a dozen customers improve their web-based communication strategies by improving their ability to navigate social media trends as they emerge, and proactively engage in social discussion. For example,
during a turbulent period in healthcare in Ontario, the new CEO of the Ontario Hospital Association (OHA), Tom Closson, communicated through his own personal blog on the redesigned OHA.com website, in order to build trust in him and his organization. Now, the site boasts over 2,000 unique hits per day and is seen as a vital and trusted source of healthcare information.
Victorian Order of Nurses (VON) Canada - Over three million caregivers now have access to a site that provides direct communication with doctors, nurses, and patients. The portal reduces the amount of administration required for nurses and doctors, allowing them more time with their patients. It also provides access to information and resources that caregivers need to provide exceptional care for their patients, and the ability to connect and share with other caregivers.
Reliance Home Comfort - this provider of home comfort products was looking to improve customer satisfaction, reduce call center volume, and empower customers with useful data on energy conservation. Prior to our solution, they had no web presence for managing
self-service questions and complaints. Now, the new website provides customers direct access to frequently asked questions, service quotes, products, and the 'ask an expert' feature.
Engage in a meaningful dialogue with your customers: The Navantis SharePoint for Internets solution has not been reviewed by any customers.
The views and opinions submitted and expressed here are not those of Microsoft.