FirstResponse Managed IT Services: Unlimited Server and Desktop Support
Service Type:Licensing Sales and Service
Business Need:Server Management and Installation, Hosting Services, IT Outsourcing, Virtualization Solutions and Services
Works With:Microsoft Exchange Server 2010, Virtualization Server - Hyper-V + SCVMM, Windows Server 2008 R2
Industry Focus:Financial Services, Professional Services
Offices are the nuclei of every business. The fusion of ideas, personalities, and relationships creates a company’s culture that’s distinctive and evolutionary. A productive office means employees are online and
working efficiently. Information Technology (IT) plays a key role in the productive office. IT should be reliable, streamline processes, and not create problems. And when problems arise (because they will), employees need to rely on IT to be responsive, friendly, and be able to expertly resolve their problem.
Welcome to MBC Office IT Services, the IT partner that manages to the expectations of the people we support – the employees.
Expert service delivery that enables:
Predictable monthly costs (no overages)
Flexible “per-user” service plans
Responsive, and friendly personnel
First time problem resolution Onsite and remote support Complete desktop and server management
Embedded within the MBC Service Level Agreement is the Employee Satisfaction Guarantee, something very unique and critical to our service delivery process. The Employee Satisfaction Guarantee is a structured process (based on Microsoft’s CSAT) to gather, score, and track end user feedback from every one of our Clients. Our objective is to ensure the end users (employees) of your company are pleased with our service, and your score ties directly into how we manage our staff. If your score falls below our target, a process is initiated to resolve the issue and process appropriate service penalties.
Our Guarantee Enables:
Routine surveys based on Net Promoter Score (NPS)
Feedback from the end-users (your employees)
Directly tied into Service Level Agreement (SLA) penalties
Part of MBC’s staff management program
Accurate, proactive, and constructive feedback
Ensures prompt action to service issues
FirstResponse Managed IT Services: Unlimited Server and Desktop Support has not been reviewed by any customers.
The views and opinions submitted and expressed here are not those of Microsoft.