Thinkmax Consulting Inc.

Thinkmax Consulting Inc.

4.5 stars (Rated by 2 customers)

MONTREAL, Québec, CAN | View Map & Address

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Phone: +1 (514) 915- 1891

Thinkmax Consulting Inc.

Microsoft Dynamics AX Client Support Program

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  • Service Type:

    Managed Services
  • Business Need:

    Help Desk Services, Technical Support, Supply Chain Management, Distribution, Logistics
  • Works With:

    Microsoft Dynamics AX 2009, Microsoft Dynamics AX 2012, Microsoft Dynamics AX 4, Microsoft Dynamics CRM 2011, Microsoft SharePoint 2010 for Internet Sites... (more)
  • Industry Focus:

    Manufacturing, Retail

Thinkmax offers a Microsoft Dynamics AX Client Support Services program. These services are delivered by our Client Support Services Team, a team that is dedicated to providing timely support to our clients for the maintenance of their Dynamics AX system.

Thinkmax provides Level 2 support during normal business hours (9am to 5pm Eastern from Monday to Friday). Extended hours are available upon request through a custom program. Our Client Support Services program includes services such as:

• Dynamics AX technical support requests
• Database tuning and system performance analysis
• Code promotion assistance
• Managing Dynamics AX environments
• Addressing Break/Fix issues
• Applying hotfixes
• Answering questions regarding the functions in Dynamics AX
• Resolving and correcting issues
• Small developments for operational requirements
• Any other technical or functional issues encountered

Support requests are processed through our support center via email ( or via telephone with service is available in French and in English.

• Cases are created upon receipt
• The Client Support Manager assigns the case and tracked via the Microsoft CRM Support system.
• Resolutions are communicated or escalated further as needed.
• Post case initiation, the resolution effort is estimated for the Case(s) and reviewed periodically with the client.

Microsoft Dynamics AX Client Support Program has not been reviewed by any customers.

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