Microsoft Dynamics AX Client Support Program
Service Type:Managed Services
Business Need:Help Desk Services, Technical Support, Supply Chain Management, Distribution, Logistics
Works With:Microsoft Dynamics AX 2009, Microsoft Dynamics AX 2012, Microsoft Dynamics AX 4, Microsoft Dynamics CRM 2011, Microsoft SharePoint 2010 for Internet Sites... (more)
Industry Focus:Manufacturing, Retail
Thinkmax offers a Microsoft Dynamics AX Client Support Services program. These services are delivered by our Client Support Services Team, a team that is dedicated to providing timely support to our clients for the maintenance of their Dynamics AX system.
Thinkmax provides Level 2 support during normal business hours (9am to 5pm Eastern from Monday to Friday). Extended hours are available upon request through a custom program. Our Client Support Services program includes services such as:
• Dynamics AX technical support requests
• Database tuning and system performance analysis
• Code promotion assistance
• Managing Dynamics AX environments
• Addressing Break/Fix issues
• Applying hotfixes
• Answering questions regarding the functions in Dynamics AX
• Resolving and correcting issues
• Small developments for operational requirements
• Any other technical or functional issues encountered
Support requests are processed through our support center via email (firstname.lastname@example.org) or via telephone with service is available in French and in English.
• Cases are created upon receipt
• The Client Support Manager assigns the case and tracked via the Microsoft CRM Support system.
• Resolutions are communicated or escalated further as needed.
• Post case initiation, the resolution effort is estimated for the Case(s) and reviewed periodically with the client.
Microsoft Dynamics AX Client Support Program has not been reviewed by any customers.
The views and opinions submitted and expressed here are not those of Microsoft.