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Out with the old, in with the new: Managing parental support payments in Ontario

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  • Service Type:

    Consulting, Professional Service
  • Business Need:

    Customer Service, CRM
  • Works With:

    Microsoft .NET Framework, Microsoft Dynamics CRM 4.0, Microsoft Visual Basic .NET, SQL Server 2008 Enterprise Edition
  • Industry Focus:


Out with the Old, In with the New. Today’s new solution drives a 67% efficiency increase in managing parental support payments for the province of Ontario.

The Challenge: An inflexible Case Management solution that causes serious productivity impacts for users and high support costs.

The Solution Goals: Augment the Case Management solution to:

Maintain the sensitive and extensive business rules and flows Increase user productivity by improving the solution's responsiveness and reliability
Enable applying new business rules with minimal costs

The Solution: A legacy migration of select portions of the Case Management solution that would address the solution goals. The success of the solution was driven by careful
planning where  the business and technical impacts drove the refurbishment of the Case Management solution.

The Context: The Family Responsibility Office's (FRO) mandate is to track and enforce thousands of spousal and child support payments for the entire province of Ontario.  FRO utilizes a 10 + year old Case Management solution to track and manage
the thousands of spousal and child support cases throughout the province, to ensure that all payments are delivered to the children and spouses that need them. The legacy Case Management solution was inflexible, hard to navigate and expensive to maintain.


The Solution Details: FRO worked with Navantis and Microsoft Consulting Services (MCS) to perform a complete impact assessment and roadmap for migrating select components of the Case
Management solution. The team migrated the existing application to a new.NET and Biztalk platform.  The updated components were designed to increase the application efficiency while still interfacing with the existing Mainframe application.


The Benefits: After performing an in-depth analysis of the existing application and a migration to the new system, Navantis and MCS provided FRO with the tools they need to reduce their total cost of ownership while being able
to effectively nurture the Case Management solution to satisfy future business needs.
Improvements to the solution usability have enabled Case Management personnel to increase their productivity by 67%.

Out with the old, in with the new: Managing parental support payments in Ontario has not been reviewed by any customers.

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