Features

• Service Type:

  Consulting, Professional Service

• Business Need:

  Customer Service, CRM, Sales Pipeline, Lead Management, Search Engine Optimization and Marketing (SEO/SEM)

• Works With:

  Microsoft Dynamics CRM 2011, Microsoft Dynamics CRM 4.0

• Industry Focus:

  General - Applicable to All, Government, Manufacturing

Description

Ideaca Microsoft Dynamics CRM, CRM Online, SRM and xRM solutions provides Sales Force Automation, Stakeholder Relationship Management (SRM), Marketing Automation & Social Media tracking and Case & customer service management capabilities.

Ideaca is one of the first fully certified Microsoft Dynamics CRM partners in Canada with over 50 successful CRM implementations for clients across many different industries.

Our Services around Dynamics CRM:

- Program/Project Management
- CRM Readiness Assessment
- CRM / SRM / xRM System Review
- Benefits Planning and Realization
- Business Process Analysis and Design
- Functional Consulting
- Technical Development
- Industry Expertise and Best Practices
- CRM and SRM System Implementation
- xRM LOB Application Implementation
- Upgrades and Migration planning
- Knowledge Transfer and Training
- Change Management
- Post Implementation Support
- Strategy Assessment & Roadmap Planning
- Business Process Review/Improvement