This four-day course is a mix of in-depth instructor led training and hands-on labs where you will learn about the features, server roles and components included in System Center Service Manager 2012.
This class begins with an introduction to Service Manager 2012 followed by a detailed architectural discussion that explains how to design your Service Manager 2012 environment. Next, students will walk through an advanced installation of Service Manager 2012 and learn how to install the database, Management Server, and Data Warehouse. Once the setup is complete, the students will perform other critical post installation configurations.
With a Service Manager 2012 environment built, attendees will learn how to populate the Service Manager CMDB using connectors to other Microsoft and System Center products, including Active Directory, Configuration Manager, and Operations Manager. They will then move on to learn about Service Manager’s role-based security.
Session 1: System Center Service Manager 2012 Overview
Session 2: System Center Service Manager 2012 Architecture
Session 3: Deploying Service Manager 2012
Session 4: Configuring Connectors
Session 5: Service Manager Security
Session 6: Incident Management
Session 7: Problem Management
Session 8: Change Management
Session 9: Service Manager Library
Session 10: Data Warehouse and Reporting
Session 11: Self Service Portal
Session 12: Management Pack Basics
Session 13: Extending Service Manager – Part 1
Session 14: Extending Service Manager – Part 2
Training: System Center Service Manager 2012 Bootcamp has not been reviewed by any customers.
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