This four-day course is a mix of in-depth instructor led training and hands-on labs where you will learn about the features, server roles and components included in System Center Service Manager 2010 SP1.
This class begins with an introduction to Service Manager 2010 SP1 followed by a detailed architectural discussion that explains how to design your Service Manager 2010 SP1 environment. Next, students will walk through an advanced installation of Service Manager 2010 SP1 and learn how to install the database, Management Server, and Data Warehouse. Once the setup is complete, the students will perform other critical post installation configurations.
With a Service Manager 2010 SP1 environment built, attendees will learn how to populate the Service Manager CMDB using connectors to other Microsoft products, including Active Directory, Configuration Manager, and Operations Manager. They will then move on to learn about Service Manager’s role-based security.
With security in place, attendees will then learn the details of how Incident, Problem, and Change Management are implemented, including the different configurations and customizations that are available in the tool. They will also learn how to take advantage of the knowledge base, lists, queues, and templates, as well as how the data warehouse and reporting work.
Next, we will cover the Self Service Portal and learn what the portal is, how it works, how to install it, and how to configure and customize it.
Finally, the class will wrap up by looking at some of the advanced customization techniques available in the Authoring Console.
Training: System Center Service Manager Bootcamp has not been reviewed by any customers.
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