Application Description
FocalScope is the email help desk and live chat solution trusted by companies around the world to transform their customer support. It scales from a few agents to hundreds of agents, handling millions of emails.
Intelligent features such as shared folders, efficient distribution of responsibility and a user-friendliness saves time for other things than just emails.
FocalScope’s powerful features make it possible to:
- Quickly distribute emails among individual employees or teams
- Obtain statistics for all customer-agent interactions
- Supervise new personnel to deliver quality replies
- Engage directly with clients through live-chat function
- Control quality of service with SLA
- Create processes around email with workflows
- View a full record of all actions taken on every email
- Get an overview over peak hours and overall email volume
- Categorize messages to stay on top of frequent questions
- Archive emails to maintain your inbox’s clear overview
- Measure your email traffic to better plan your days
- Monitor and reduce response time
- Always be available for your customers, wherever you go, by using our mobile client
- Monitor your employees productivity
- Use SOAP and XMP to export data
- Integrate with any POP/SMTP/IMAP server
- Integrate with Active Directory
FocalScope can be installed on premise or in the cloud.
FocalScope Help Desk Ticketing and Live Chat has not been reviewed by any customers.
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The views and opinions submitted and expressed here are not those of Microsoft.
