Cobweb Solutions

Pros

They are very easy to deal with, they appear to have many talented customer service and sales agents.

Cons

I could have done with more infomation in regards to having our domain transferred over.

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Brilliant service from the start. Everything set up very easily and the odd query I had was answered very promptly. They have certainly made my life easier!

Cons

Nothing - everything just fine :)

Additional Comments

Would highly recommend them for Hosted Exchange Server. Great service and nice people!

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

From start to finish these guys manage our email and Web presence, they are friendly, patient, responsive and committed to assisting our company from its inception. Cobweb are effectively our IT department, helpdesk and IT advisors. They have been brilliant and Reda Associates are proud to work and recommend them to anyone

Cons

Nothing they delivered on all levels and continue to impress

• Pricing: 3.5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 4.5
• Level of Expertise: 4

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Pros

Via local IT service supplier

Cons

Nothing so far.

Additional Comments

Excellent service received to date. Prompt response to customer questions and a concise undersatnding of our needs from day one !

• Pricing: 3.5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 4
• Level of Expertise: 4

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Pros

Simple, effective and the service does exactly what we need it to.

Cons

Nothing!

• Pricing: 4.5
• Responsiveness: 4.5
• Customer Service: 4.5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Very clear advice and very helpful during the pre-sales phase. Very quick setup of service.

Cons

Nothing so far!

Additional Comments

We are using Cobweb for a Hosted SharePoint service. The whole process from initial inquiry to setup was very smooth. The price is competitive and there were no hidden extra costs.

• Pricing: 4
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Efficient and reliable

Cons

Some extra levels of account configurability (e.g. policies) would be good.

• Pricing: 2.5
• Responsiveness: 5
• Customer Service: 4.5
• Product Quality: 4
• Level of Expertise: 4

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Pros

great customer service

Cons

nothing

• Pricing: 3.5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Initially I was a freenet customer, but now have acces to my own domain, which I never knew I could do. Cobweb were very helpful at getting me through the purchasing process.

Cons

no

• Pricing: 5
• Responsiveness: 4.5
• Customer Service: 5
• Product Quality: 4
• Level of Expertise: 5

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Pros

a total solution for my SME's needs.

Cons

no

• Pricing: 4.5
• Responsiveness: 4
• Customer Service: 5
• Product Quality: 4.5
• Level of Expertise: 5

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Pros

the support team is available 24/7 which is essential to my business, where we have consultants worldwide.

Cons

n/a

• Pricing: 4
• Responsiveness: 4
• Customer Service: 4
• Product Quality: 4
• Level of Expertise: 4

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Pros

I transferred to Cobweb after problems with a previous provider, and from migration to this day I have nothing but praise for their product and services.

Cons

no

• Pricing: 4.5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 4.5
• Level of Expertise: 5

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Pros

Although I do not call Cobweb often I am always dealt with in a professional manner. I would happily recommend them to business associates. They offer a total solution for hosted services

Cons

sometimes on hold for a while

• Pricing: 4
• Responsiveness: 4
• Customer Service: 4.5
• Product Quality: 5
• Level of Expertise: 5

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Pros

I like that if I need assistance they are there 24*7. With Cobweb you get what you pay for.

Cons

nothing comes to mind

• Pricing: 4.5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Having recently moved over to Cobweb, they were very helpful with migration from another company. Any questions were answered very quickly and the whole changeover went without a hitch.

Cons

There is nothing i have come across that i didn't like about Cobweb as a company.

Additional Comments

The help that i have got from the support team has been very good, and problems have always been ironed out quickly.

• Pricing: 4.5
• Responsiveness: 4.5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Cobweb had our exchange and sharepoint moved accross to their servers in 3 days after a major issue with our office communications. This has allowed us to free up a server room and have zero internal IT support. Their service is expensive, but you get what you pay for, but they offer all the commication and sharing applications that a SME needs.

Cons

They are expensive, but in the long run the support and customer service does shine through.

• Pricing: 3.5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Very patience with a newbie like me

Cons

Couldn't fault them to be honest

Additional Comments

Fantastic service all round - would highly recommend them

• Pricing: 4
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Very responsive from initial sales inquiry through to set up and implementation. Everything was done when they said it would be done and worked first time. The Outlook exchange functionality is comprehensive and responsive

Cons

Nothing yet

• Pricing: 4
• Responsiveness: 5
• Customer Service: 4.5
• Product Quality: 4.5
• Level of Expertise: 4

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Pros

Cobweb have been very professional, reliable and value for money. It’s so easy to add additional services and manage existing ones.

Cons

Nothing

Additional Comments

I would recommend Cobweb to anyone, the accounts management team are very responsive and its always easy to get hold of somebody.

• Pricing: 4.5
• Responsiveness: 4.5
• Customer Service: 4.5
• Product Quality: 5
• Level of Expertise: 5

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Pros

From my first contact to the account being set up, Cobweb were professional and efficient. I could not fault there service

Cons

Nothing

Additional Comments

If you are thinking of moving to a hosted Exchange service, look no further, Cobweb are excellent

• Pricing: 4.5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

The friendly service I've received and their quick response to any technical issues I've had.

Cons

Switchboard could pick up the phone a little quicker sometimes

Additional Comments

Generally I've been very happy with them so far

• Pricing: 4
• Responsiveness: 4
• Customer Service: 4.5
• Product Quality: 5
• Level of Expertise: 4

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Pros

Seamless integration between phones and computers. Easy to set up

Cons

Not that keen on the Spam filter that comes with it

• Pricing: 4
• Responsiveness: 4.5
• Customer Service: 4.5
• Product Quality: 4.5
• Level of Expertise: 5

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Pros

Good range of services at competitive prices

Cons

Some times not 100% responsive with support issues

• Pricing: 4
• Responsiveness: 5
• Customer Service: 4
• Product Quality: 5
• Level of Expertise: 5

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Pros

they very responsive, customer service was great and staff evry helpfull, i would recommend

Cons

nothing

• Pricing: 4
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Cobweb solutions have always offered a first class service. We have never encountered any difficulty accessing our e-mail accounts or our web hosting space.

Cons

-

Additional Comments

We would happily recommend Cobweb as an e-mail web hosting provider of other small/medium organisations.

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

They offer a brilliant service and are extremely responsive. Would recommend "cobweb" to anyone.

Cons

- nothing -

• Pricing: 3.5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

always solved my problems day or night

Cons

always polite and professional

• Pricing: 3
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 4.5
• Level of Expertise: 5

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Pros

A quality hosted exchange service, backed up by a very good technical support team.

Cons

Nothing.

• Pricing: 4
• Responsiveness: 4.5
• Customer Service: 4.5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Good service, quick response, always helpful and patient

Cons

-

• Pricing: 4
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

I like the fact that Cobweb always seem to have the lastest, most appropriate solutions for my business. I use their hosted exchange email facility and their broadband package and have found the level of reliability and support provided to me - even as a small business - excellent.

Cons

Sometimes the pricing of Cobweb's products reduces and rather than the reduction being automatically applied to my account, I have had to identify the new charges and request an appropriate amendment myself, which in fairness has been applied retrospectively.

Additional Comments

I would recommend Cobweb without hesitation to any other business considering their services.

• Pricing: 3.5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

they have the expertise to sort all related isseus

Cons

n/a

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Cobweb's Hosted Exchange and Blackberry solutions have given my small business Enterprise-Scale service levels without the major investment. What has astonished me is the quality of their customer service - without doubt the most efficient helpdesk I've ever used, calls are answered quickly by knowledgeable and capable experts, and feedback on questions is immediate.

Cons

Nothing - Hosted Exchange obviously costs more than some of the alternatives, but with Cobweb I feel that I get what I pay for.

• Pricing: 3.5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

We rarely need customer support as Cobweb runs a stable system. If we do call them, they are prompt in response and willing to answer 'how to' questions.

Cons

Slow in upgrading CCT tool for Outlook versions later than Office 2003.

• Pricing: 4
• Responsiveness: 5
• Customer Service: 4
• Product Quality: 3
• Level of Expertise: 4

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Pros

A young progressive and innovative company, local to our business and very hands on with professional attentive staff. A real success story which so far has not been tainted!

Cons

Difficult to say, but wasn't keen on the Parrot logo!

Additional Comments

I am very pleased with the relationship we have with Cobweb. They provide a crucial service for us and the standard has always gone beyond my expectations.

• Pricing: 4
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Excellent customer service and a great product that even works for a small design studio like us.

Cons

The old mailbox size was a bit limiting - but since the upgrade all is well.

• Pricing: 4.5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Range of products which exactly meet the needs of our business; email, sharepoint and CRM. The products are hosted and excellently supported.

Cons

Nothing

• Pricing: 5
• Responsiveness: 4
• Customer Service: 5
• Product Quality: 4
• Level of Expertise: 5

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Pros

There level of customer service is excellent. We have very few issues but when we do the support team are on hand & any issues resolved speedily.

Cons

no issues

• Pricing: 4
• Responsiveness: 3.5
• Customer Service: 4
• Product Quality: 4
• Level of Expertise: 4

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Pros

Cobweb manage to provide flexible hosted services and great customer service - something that is all too rare elsewhere.

Cons

I can't think of anything I don't like about Cobweb's services

• Pricing: 4
• Responsiveness: 4
• Customer Service: 3.5
• Product Quality: 4
• Level of Expertise: 4

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Pros

The email solution is flexible enough to meet all our needs as a large organisation (over 140 offices and 500 mailboxes). The team are personable and knowledgeable, and I've recommended them many times to others.

Cons

Nothing

• Pricing: 4
• Responsiveness: 3.5
• Customer Service: 4
• Product Quality: 5
• Level of Expertise: 4

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Pros

They are flexable and willing to adjust to help your company achieve your goals. They are pretty open to discuss any issue you have and work with you to resolve it. This can be a Business issue and they will try and find the best workable solution for you. You have direct access to experienced engineers when required and are not always forced to communicate through a 1st line support team.

Cons

Nothing pops to mind.

• Pricing: 4
• Responsiveness: 4
• Customer Service: 3
• Product Quality: 4
• Level of Expertise: 4

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Pros

Cobweb have been one of my trusted partners for almost 7 years. In that time it has not crossed my mind once not to refer them to industry peers. They are the leading experts in hosted exchange and I trust them 100% with our most critical business app.

Cons

Nothing

Additional Comments

Cobweb are not only experts in what they do, they are also a very likeable, decent and friendly bunch!

• Pricing: 4.5
• Responsiveness: 4.5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

It was easy. All of the people i've spoken to are very helpful and friendly. Sales helped me decide the best email for my small business and the technical service person i spoke to ensured I was setup and working very quickly.

Cons

Nothing

Additional Comments

it would be good to hear about other services and news that can help my new business

• Pricing: 4
• Responsiveness: 4
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 4

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