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  • App Type

    On-premises Application
  • Business Need

    Customer Service, CRM, Content Management, Content Management
  • Works With

    Microsoft Office Communication Server 2007, Microsoft Office Communicator 2007, Office Communications Server 2007, Windows Server 2008 R2
  • Industry Focus

    General - Applicable to All

Communication is the most important aspect of doing business and research shows that the most dominant networking tool is still the telephone. Staff need to easily find telephone numbers and have the means to dial them quickly and successfully, so it makes sense to automate these tasks to improve efficiency. Datapulse Click-2-Dial reduces wasted time and errors by enabling users to make calls from within applications and files by clicking on telephone numbers.

The Click-2-Dial Solution

Datapulse's Click-2-Dial is a unique, powerful tool for Avaya (Nortel) IP Phones and Microsoft Lync users, breaking down the barrier between communications and applications. Users can click on any telephone
number in any PC application, document or webpage to initiate a call from their IP phone or Lync client - making Click-2-Dial a true Unified Communications solution.

Click-2-Dial From Any Application

Most other dialing programs only work with certain desktop applications or ring the user’s phone along with the dialed number. With Click-2-Dial, the user simply hovers over a telephone number and clicks the dial button and the number is automatically dialed from their IP phone or OCS\Lync client. This includes web pages, email programs, CRM applications and any other PC based business software. The calls are made through the organisation’s telephony system so the call is placed using the best corporate rate, with calls being fully logged, costed and managed via applications such as Datapulse Call Management and Call Recording.

Cost Savings

Since Click-2-Dial is also compatible with Avaya (Nortel) softphones, all users, whether office based or mobile, can benefit from the time saving process of easy, automated dialing. Whether working from home, hotel or satellite office users are utilising the centralised telephony resource to make outgoing calls, rather than expensive mobile or hotel phones.

Benefits:

- Works with any application
- Reduced time spent between calls - saves ~20sec/outbound call
- Improve productivity - eliminates manually dial, hence reduces errors
- No need to switch applications to initiate a call
- Voice traffic remains “on-network” - leveraging corporate phone discounts
- Calls can be logged and recorded as normal
- Removes reliance on printed phone directories
- Reduced calls to operators requesting transfers
- Fast, proven return on investment

Click-2-Dial has not been reviewed by any customers.

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The views and opinions submitted and expressed here are not those of Microsoft.

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