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Integrated Operator Functionality

by NEC

NEC Philips Unified Solutions offers a telephony operator solution which is fully integrated with either Live Communication Server 2005 of Office Communications Server 2007. Before transferring a call, the operator can see various status information about the an employee like the current phone status, the LCS/OCS status and calender info.

The Live Communication Server integrated telephony operator connects callers, handles messages and locates staff through one single communicator client, supported by intuitive icons, an extensive name directory, various messaging facilities, different queues and features such as break-in, do not disturb and camp-on-busy - without the need to change views or use separate clients on a PC-screen.

As a Microsoft Gold Partner, NEC Philips deploys LCS/OCS, Exchange 2007, Unified Messaging with voice-integration and associated Microsoft communication and collaboration solutions tightly coupled to IP, hybrid and TDM voice systems, not only from its own portfolio but also from a wide range of other vendors. With strong capabilities in business consultancy, implementation, integration and support, NEC Philips is able to provide a specialist Unified Communications and Collaboration Solutions practice, comprising Microsoft-certified consultants based across the EMEA region. Customers and partners benefit from NEC Philips’ wealth of experience in providing real-time communication and collaboration solutions, which deliver rich functionality to small, medium and large enterprises in the private and public sector.

Integrated Operator Functionality has not been reviewed by any customers.

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