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Integration Pack for ServiceNow

by Kelverion

The Kelverion Integration for Service-now.com extends the System Center 2012 Orchestrator and Opalis solution capability to integrate, automate and orchestrate the ServiceNow application. This application installs as a standard Integration Pack and provides pre-built objects to create, get, update and delete service-now.com records.

The pack delivers a range of re-usable objects to automate IT-Functions such as:

Service Desk - create service records from a wide range of enterprise management tools or custom sources.
Monitor Service Records – monitor for new or changed service records to automate the diagnostic/remediation process.
Configuration Management – to initiate automated changes and transform and populate Service-now.com data into CMDBs or Asset Systems.

The following activites are provided:

Create Record – object dynamically creates new Service-now.com records using standard or customized Service-now.com forms.
Get Record – object returns records meeting specific filter conditions
Update Record – object updates specific records
Delete Record – object deletes specific records
Upload Attachment – object uploads attachment to Service-now.com record

Objects subscribe and publish data to the Orchestrator databus.

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Integrating with Service-Now

Reviewed by:JCWalker Reviewed on:14/11/2011

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