Rated
5.0
5 stars

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QGate

intelli-CTi for Microsoft Dynamics CRM - Update Release March 2012

by QGate

intelli-CTi for Microsoft Dynamics CRM - Update Release March 2012 has an overall rating of 5 stars  from 2 customers.

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Intelli-CTI is an asset to our business

  • 5.0
  • Overall Rating 5 stars

Reviewed by:Jamie_Lexton Reviewed on:10/02/2014

Pros
The integration with Outlook is seamless and functions very well. The reporting that has been made possible by Intelli-CTI has led to vastly increased productivity in our office. Features such as multiple extension monitoring enable team leaders to manage and instruct our agents effectively, creating a balanced and thriving work environment. Qgate's support is quick, efficient and very friendly. They have been extremely proactive in dealing with requests for help and are very receptive to suggested enhancements for future releases. I also find the availability of training is another great asset.
Cons
nothing
  • Price 5
  • Deployment Time 5
  • Needs Met 5
  • Compatibility 5
  • Performance 5

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Great Product - It Makes CRM Work!

  • 5.0
  • Overall Rating 5 stars

Reviewed by:IanWatson Reviewed on:14/06/2012

Pros
This product solved a big problem for me, allowing my support staff to take calls and get the informatrion of that call quickly into CRM with very little user input needed. Intelli-cti for CRM creates call history logs for all our calls and associates all calls against the customer contact with extra abilities to associate against cases which is perfect for us. The product was easy to install and deploy. we can now run reports against each customer and get real time dashboard information for calls for all customers giving us cost analysis per customer we just didnt have before.
Cons
no complaints
  • Price 5
  • Deployment Time 5
  • Needs Met 5
  • Compatibility 5
  • Performance 5

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The views and opinions submitted and expressed here are not those of Microsoft.