5 stars


For Purchase

Support and Documentation


intelli-CTi for Microsoft Dynamics CRM

by QGate
  • App Type

  • Business Need

    Customer Service, CRM, UC, VoIP - Hardware
  • Works With

    Microsoft Dynamics CRM 2011, Microsoft Dynamics CRM 2013, Microsoft Lync 2013
  • Industry Focus

    General - Applicable to All

Computer Telephony Integration (CTI) built on the tried and tested intelli-CTi product. Intelli-CTi offers the best user experience of any CTI product by far with the ability to customise the interaction with CRM if required.

The core intelli-CTi product offers:

- dialing from Accounts, Contact, Leads, Activities, Cases
- a wide range of supported phone systems including VOIP, hosted and Lync
- robust support for Citrix/Terminal Server environments
Intelli-CTi for Microsoft Dynamics CRM gives a great End User experience for telephony related activities including
- high inbound call phone number matching success due to phone number data management
- ability to makes notes during call and log into an Open or Closed Activity at the end of the call
- options to review various related areas of CRM in summary via the Call Assistant, even if not logged into CRM
- intelligent call handling, an inbound call does not interrupt users current activity, they are notified of the potential caller details and are able to answer the call when ready
- the statistics of a call are automatically written into the system allowing use of Dashboards and reporting to analyse the telephone activity from within CRM.

Recent Reviews

  • 5.0
  • Overall Rating 5 stars

Intelli-CTI is an asset to our business

Reviewed by:Jamie_Lexton Reviewed on:10/02/2014

  • 5.0
  • Overall Rating 5 stars

Great Product - It Makes CRM Work!

Reviewed by:IanWatson Reviewed on:14/06/2012

View All 2 Reviews

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The views and opinions submitted and expressed here are not those of Microsoft.



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