intelli-CTi for Microsoft Dynamics CRM - Update Release March 2012

Application Description

Computer Telephony Integration (CTI) built on the tried and tested intelli-CTi product. Intelli-CTi offers the best user experience of any CTI product by far with the ability to customise the interaction with CRM if required.

The core intelli-CTi product offers:

- dialing from Accounts, Contact, Leads, Activities, Cases
- a wide range of supported phone systems including VOIP and hosted
- robust support for Citrix/Terminal Server environments
Intelli-CTi for Microsoft Dynamics CRM gives a great End User experience for telephony related activities including
- high inbound call phone number matching success due to phone number data management
- ability to makes notes during call and log into an Open or Closed Activity at the end of the call
- options to review various related areas of CRM in summary via the Call Assistant, even if not logged into CRM
- intelligent call handling, an inbound call does not interrupt users current activity, they are notified of the potential caller details and are able to answer the call when ready
- the statistics of a call are automatically written into the system allowing use of Dashboards and reporting to analyse the telephone activity from within CRM.