Cobweb Solutions has an overall rating of from 51 customers.
The views and opinions submitted and expressed here are not those of Microsoft.
Cobweb Hosted Exchange
- 4.5
Reviewed by:StuartMcGuire Reviewed on:11/04/2013
- Pros
- Very prompt service and competitive pricing. Had never used exchange before and transition to new system was very smooth.
- Cons
- n/a
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Excellent
- 5.0
Reviewed by:StuartMac Reviewed on:20/03/2013
- Pros
- Expertise, ability to understand our need, pricing.
- Cons
- Nothing - I cannot fault them.
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Not very happy
- 2.0
Reviewed by:Peter_Thomas Reviewed on:07/11/2012
- Pros
- Not at lot.
- Cons
- Technical responsiveness was very slow & expertise was lacking. It has taken 4 months to close a ticket with several attempts by their support team to diagnose the problem. Pricing is not as competitive as O365 nor as flexible.
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I'm really sorry to hear you've had problems with the responsiveness and support you've received from our service desk. This seems highly unusual so what I'll do is get your case reviewed by our Chief Operations Officer and come back to you with a response.
Many thanks for taking the time to leave some feedback.
Kind regards,
Mark
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Email service
- 5.0
Reviewed by:MJMDATA Reviewed on:03/08/2012
- Pros
- Very fast response to initial enquiry, implementation was very smooth.
- Cons
- Knowledgeable people to talk to, did what they said they would.
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Excellent service, excellent company
- 5.0
Reviewed by:andy_psc Reviewed on:19/04/2012
- Pros
- Quick and efficient getting us set up, understood our needs and identified the right configuration. Quickly resolved a technical issue (caused by us) in less than 5 minutes.
- Cons
- n/a
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Good service and helpful staff
- 4.0
Reviewed by:Lee_at_Brownandnewirth Reviewed on:02/04/2012
- Pros
- The set up required no real end user input was quite straight forward
- Cons
- nothing, the service provided is cheap and affordable
- Additional Comments
- The only downside was there were a few hiccups with the set up but the Cobweb team were extremely helpful getting everything back on track, would recommend the service to anyone
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Cobweb Hosted Exchange
- 5.0
Reviewed by:NeilWhitmore Reviewed on:07/07/2011
- Pros
- A perfect service, I have already recommended you to one of our customers
- Cons
- Nothing
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Hosted Exchange
- 4.5
Reviewed by:Waumo Reviewed on:04/07/2011
- Pros
- Excellent customer service, very rarely caught in a queue for assistance. They are responsive and get back to you when they say they will. The pricing structure is also very SME friendly, being able to pay per user on a monthly basis, unlike some companies where you have to pay a yearly subscription upfront. Support for BlackBerry's and the Bundled MessageLabs AntiSpam solution make Cobweb an excellent choice. All in all I would certainly recommend CobWeb as a Hosted Exchange provider.
- Cons
- There isnt much that I dont like about CobWeb, we have been with them for a few months now and they provide a slotuion that just works.
- Additional Comments
- I found CobWeb solutions to be very helpfull. We moved to CobWeb Hosted Exchange after the failure of our ageing e-mail system. They responded very quickly to all calls, returning calls when they said they would and provisioned the new service with very little delay allowing us to be back up and running with minimal downtime.
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Great service from Cobweb
- 5.0
Reviewed by:buddymoore Reviewed on:17/05/2011
- Pros
- Ease of setup, responsiveness to requests, account migration and price
- Cons
- End-user support should be included in my opinion as part of the price rather than just admin support.
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Hosted Services
- 5.0
Reviewed by:Certeco Reviewed on:10/05/2010
- Pros
- They are very easy to deal with, they appear to have many talented customer service and sales agents.
- Cons
- I could have done with more infomation in regards to having our domain transferred over.
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Hosted Exchange
- 5.0
Reviewed by:virtual-eLtd Reviewed on:13/04/2010
- Pros
- Brilliant service from the start. Everything set up very easily and the odd query I had was answered very promptly. They have certainly made my life easier!
- Cons
- Nothing - everything just fine :)
- Additional Comments
- Would highly recommend them for Hosted Exchange Server. Great service and nice people!
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CobWeb Solutions
- 4.5
Reviewed by:IanRedaLtd Reviewed on:16/03/2010
- Pros
- From start to finish these guys manage our email and Web presence, they are friendly, patient, responsive and committed to assisting our company from its inception. Cobweb are effectively our IT department, helpdesk and IT advisors. They have been brilliant and Reda Associates are proud to work and recommend them to anyone
- Cons
- Nothing they delivered on all levels and continue to impress
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New Customer Review
- 4.5
Reviewed by:TargetAdvisers Reviewed on:10/03/2010
- Pros
- Via local IT service supplier
- Cons
- Nothing so far.
- Additional Comments
- Excellent service received to date. Prompt response to customer questions and a concise undersatnding of our needs from day one !
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Excellent Service
- 4.5
Reviewed by:IanAHill Reviewed on:09/03/2010
- Pros
- Simple, effective and the service does exactly what we need it to.
- Cons
- Nothing!
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Hosted SharePoint Customer
- 5.0
Reviewed by:HHESLtd Reviewed on:19/02/2010
- Pros
- Very clear advice and very helpful during the pre-sales phase. Very quick setup of service.
- Cons
- Nothing so far!
- Additional Comments
- We are using Cobweb for a Hosted SharePoint service. The whole process from initial inquiry to setup was very smooth. The price is competitive and there were no hidden extra costs.
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Cobweb
- 4.0
Reviewed by:RichardAlberg Reviewed on:15/02/2010
- Pros
- Efficient and reliable
- Cons
- Some extra levels of account configurability (e.g. policies) would be good.
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cobweb reveiw
- 4.5
Reviewed by:susie05 Reviewed on:29/01/2010
- Pros
- great customer service
- Cons
- nothing
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review
- 4.5
Reviewed by:Topnotch_Co1 Reviewed on:29/01/2010
- Pros
- Initially I was a freenet customer, but now have acces to my own domain, which I never knew I could do. Cobweb were very helpful at getting me through the purchasing process.
- Cons
- no
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review
- 4.5
Reviewed by:mylo-HE Reviewed on:29/01/2010
- Pros
- a total solution for my SME's needs.
- Cons
- no
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review
- 4.0
Reviewed by:The-Jiggaman5 Reviewed on:28/01/2010
- Pros
- the support team is available 24/7 which is essential to my business, where we have consultants worldwide.
- Cons
- n/a
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cobweb review
- 5.0
Reviewed by:dmwgroup Reviewed on:27/01/2010
- Pros
- I transferred to Cobweb after problems with a previous provider, and from migration to this day I have nothing but praise for their product and services.
- Cons
- no
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my review
- 4.5
Reviewed by:MarkDarkH Reviewed on:27/01/2010
- Pros
- Although I do not call Cobweb often I am always dealt with in a professional manner. I would happily recommend them to business associates. They offer a total solution for hosted services
- Cons
- sometimes on hold for a while
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cobweb
- 5.0
Reviewed by:alanbeam Reviewed on:27/01/2010
- Pros
- I like that if I need assistance they are there 24*7. With Cobweb you get what you pay for.
- Cons
- nothing comes to mind
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Cobweb Hosted Exchange
- 5.0
Reviewed by:BenPhyworks Reviewed on:27/01/2010
- Pros
- Having recently moved over to Cobweb, they were very helpful with migration from another company. Any questions were answered very quickly and the whole changeover went without a hitch.
- Cons
- There is nothing i have come across that i didn't like about Cobweb as a company.
- Additional Comments
- The help that i have got from the support team has been very good, and problems have always been ironed out quickly.
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Cobweb Applications
- 4.5
Reviewed by:Carl_Straub Reviewed on:26/01/2010
- Pros
- Cobweb had our exchange and sharepoint moved accross to their servers in 3 days after a major issue with our office communications. This has allowed us to free up a server room and have zero internal IT support. Their service is expensive, but you get what you pay for, but they offer all the commication and sharing applications that a SME needs.
- Cons
- They are expensive, but in the long run the support and customer service does shine through.
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Cobweb Hosted Exchange
- 5.0
Reviewed by:CASterpie Reviewed on:26/01/2010
- Pros
- Very patience with a newbie like me
- Cons
- Couldn't fault them to be honest
- Additional Comments
- Fantastic service all round - would highly recommend them
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New Customer Commnet
- 4.5
Reviewed by:Paul_iQlink Reviewed on:26/01/2010
- Pros
- Very responsive from initial sales inquiry through to set up and implementation. Everything was done when they said it would be done and worked first time. The Outlook exchange functionality is comprehensive and responsive
- Cons
- Nothing yet
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CobWeb
- 4.5
Reviewed by:Phil_Marshall1 Reviewed on:26/01/2010
- Pros
- Cobweb have been very professional, reliable and value for money. It’s so easy to add additional services and manage existing ones.
- Cons
- Nothing
- Additional Comments
- I would recommend Cobweb to anyone, the accounts management team are very responsive and its always easy to get hold of somebody.
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Cobweb Hosted Exchange
- 5.0
Reviewed by:JB6418 Reviewed on:26/01/2010
- Pros
- From my first contact to the account being set up, Cobweb were professional and efficient. I could not fault there service
- Cons
- Nothing
- Additional Comments
- If you are thinking of moving to a hosted Exchange service, look no further, Cobweb are excellent
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reliable service, friendly communications
- 4.5
Reviewed by:logomomo Reviewed on:26/01/2010
- Pros
- The friendly service I've received and their quick response to any technical issues I've had.
- Cons
- Switchboard could pick up the phone a little quicker sometimes
- Additional Comments
- Generally I've been very happy with them so far
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Cobweb
- 4.5
Reviewed by:dugfaulkner Reviewed on:26/01/2010
- Pros
- Seamless integration between phones and computers. Easy to set up
- Cons
- Not that keen on the Spam filter that comes with it
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Cobweb
- 4.5
Reviewed by:MattLawrence0 Reviewed on:23/01/2010
- Pros
- Good range of services at competitive prices
- Cons
- Some times not 100% responsive with support issues
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cobweb review
- 5.0
Reviewed by:MissJ302 Reviewed on:22/01/2010
- Pros
- they very responsive, customer service was great and staff evry helpfull, i would recommend
- Cons
- nothing
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Excellen Service
- 5.0
Reviewed by:Shopmobility_Wigan Reviewed on:22/01/2010
- Pros
- Cobweb solutions have always offered a first class service. We have never encountered any difficulty accessing our e-mail accounts or our web hosting space.
- Cons
- -
- Additional Comments
- We would happily recommend Cobweb as an e-mail web hosting provider of other small/medium organisations.
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cobweb review
- 4.5
Reviewed by:miss-J-3 Reviewed on:22/01/2010
- Pros
- They offer a brilliant service and are extremely responsive. Would recommend "cobweb" to anyone.
- Cons
- - nothing -
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cobweb
- 4.5
Reviewed by:mistera0 Reviewed on:21/01/2010
- Pros
- always solved my problems day or night
- Cons
- always polite and professional
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Cobweb review
- 4.5
Reviewed by:Charit16 Reviewed on:21/01/2010
- Pros
- A quality hosted exchange service, backed up by a very good technical support team.
- Cons
- Nothing.
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Cobweb
- 5.0
Reviewed by:Labrum2 Reviewed on:21/01/2010
- Pros
- Good service, quick response, always helpful and patient
- Cons
- -
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My experience of Cobweb
- 4.5
Reviewed by:nobutyeahbut Reviewed on:21/01/2010
- Pros
- I like the fact that Cobweb always seem to have the lastest, most appropriate solutions for my business. I use their hosted exchange email facility and their broadband package and have found the level of reliability and support provided to me - even as a small business - excellent.
- Cons
- Sometimes the pricing of Cobweb's products reduces and rather than the reduction being automatically applied to my account, I have had to identify the new charges and request an appropriate amendment myself, which in fairness has been applied retrospectively.
- Additional Comments
- I would recommend Cobweb without hesitation to any other business considering their services.
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good service
- 5.0
Reviewed by:AJWC2 Reviewed on:21/01/2010
- Pros
- they have the expertise to sort all related isseus
- Cons
- n/a
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Enterprise-Level Service for SMEs
- 4.5
Reviewed by:Tobes012 Reviewed on:21/01/2010
- Pros
- Cobweb's Hosted Exchange and Blackberry solutions have given my small business Enterprise-Scale service levels without the major investment. What has astonished me is the quality of their customer service - without doubt the most efficient helpdesk I've ever used, calls are answered quickly by knowledgeable and capable experts, and feedback on questions is immediate.
- Cons
- Nothing - Hosted Exchange obviously costs more than some of the alternatives, but with Cobweb I feel that I get what I pay for.
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Responsive
- 4.0
Reviewed by:DataAPW Reviewed on:21/01/2010
- Pros
- We rarely need customer support as Cobweb runs a stable system. If we do call them, they are prompt in response and willing to answer 'how to' questions.
- Cons
- Slow in upgrading CCT tool for Outlook versions later than Office 2003.
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This is one cobweb you will not want to remove!
- 5.0
Reviewed by:ChristopherFullalove Reviewed on:20/01/2010
- Pros
- A young progressive and innovative company, local to our business and very hands on with professional attentive staff. A real success story which so far has not been tainted!
- Cons
- Difficult to say, but wasn't keen on the Parrot logo!
- Additional Comments
- I am very pleased with the relationship we have with Cobweb. They provide a crucial service for us and the standard has always gone beyond my expectations.
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Some of the best customer support I've experienced!
- 5.0
Reviewed by:simowb Reviewed on:20/01/2010
- Pros
- Excellent customer service and a great product that even works for a small design studio like us.
- Cons
- The old mailbox size was a bit limiting - but since the upgrade all is well.
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Cobweb customer experience
- 4.5
Reviewed by:Beanstalk3 Reviewed on:20/01/2010
- Pros
- Range of products which exactly meet the needs of our business; email, sharepoint and CRM. The products are hosted and excellently supported.
- Cons
- Nothing
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Our Hosted Exchange with Cobweb is so flexible & available worldwide
- 4.0
Reviewed by:ClaireR346 Reviewed on:20/01/2010
- Pros
- There level of customer service is excellent. We have very few issues but when we do the support team are on hand & any issues resolved speedily.
- Cons
- no issues
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Excellent service all round
- 4.0
Reviewed by:hugop2010 Reviewed on:20/01/2010
- Pros
- Cobweb manage to provide flexible hosted services and great customer service - something that is all too rare elsewhere.
- Cons
- I can't think of anything I don't like about Cobweb's services
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Very flexible email solution, good for organisations of any size
- 4.0
Reviewed by:_Andrew_Goddard_ Reviewed on:18/01/2010
- Pros
- The email solution is flexible enough to meet all our needs as a large organisation (over 140 offices and 500 mailboxes). The team are personable and knowledgeable, and I've recommended them many times to others.
- Cons
- Nothing
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Cobweb hosted Email solutions review
- 4.0
Reviewed by:Kim7690 Reviewed on:18/01/2010
- Pros
- They are flexable and willing to adjust to help your company achieve your goals. They are pretty open to discuss any issue you have and work with you to resolve it. This can be a Business issue and they will try and find the best workable solution for you. You have direct access to experienced engineers when required and are not always forced to communicate through a 1st line support team.
- Cons
- Nothing pops to mind.
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Well done Cobweb
- 5.0
Reviewed by:MediaITDirector Reviewed on:18/01/2010
- Pros
- Cobweb have been one of my trusted partners for almost 7 years. In that time it has not crossed my mind once not to refer them to industry peers. They are the leading experts in hosted exchange and I trust them 100% with our most critical business app.
- Cons
- Nothing
- Additional Comments
- Cobweb are not only experts in what they do, they are also a very likeable, decent and friendly bunch!
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Very helpful, they got me connected and my email working quickly!
- 4.5
Reviewed by:MaryJ884 Reviewed on:10/12/2009
- Pros
- It was easy. All of the people i've spoken to are very helpful and friendly. Sales helped me decide the best email for my small business and the technical service person i spoke to ensured I was setup and working very quickly.
- Cons
- Nothing
- Additional Comments
- it would be good to hear about other services and news that can help my new business
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The views and opinions submitted and expressed here are not those of Microsoft.
