Online Support Computing Ltd

Pros

We are local London estate agency so system reliability is key to our business. When we needed help with our emails and with server and network monitoring we knew who to turn to. The engineers have been great at fixing any issues we have had and don’t speak techno jargon which really helps when talking to non IT individuals. The service and support has been great for us.

Cons

n/a

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

“Online Support recently helped us consolidate both our IT support and landline phone charges. It works really well as we no longer have lots of different companies we have to deal with and they explain everything in a non-technical way which really helps. When we switched the landline billing to online support they also reviewed our bills and helped us make some real savings on our call spend. I would recommend their services to anyone!” Greens West End

Cons

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• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 4.5
• Level of Expertise: 5

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Pros

We have used Online Support for our IT Support . We found them to be value for money. They provided us with online backups and network monitoring. Their engineers are always quick to fix any problems we may have on our systems including problems with emails.

Cons

n/a

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Online support helped us with our Disaster Recovery. We moved away from traditional tape backups to an automated solution. They made some great recommendations for our Disaster Recovery plan.

Cons

n/a

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Being a London IT Support Company means the engineers can get to me on time. When they are onsite they are good at getting the job done on time. Another plus is they don’t speak technical jargon which helps when talking to a non techie like myself.

Cons

N/A

• Pricing: 3.5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 4.5
• Level of Expertise: 4.5

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Pros

Online Support helped us with our office move which went smoothly. Thank you to the team at Online Support who made the move pain free and ensured that we were ready for business on Monday morning.

Cons

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Additional Comments

Would recommend them to other small businesses. They are great when it comes to supporting us on all Microsoft Office products and helping us understand what Office 365 really is.

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 4.5
• Level of Expertise: 5

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Pros

“Atelier One are situated in Central London with smaller offices in Brighton & Manchester. Online Support help manage and supply IT support for the entire company. We always find engineers efficient, friendly and reliable with helping solve problems however big or small. We would highly recommend Online Support to other companies.”

Cons

n/a

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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