Outsourcery

Pros

Seemed to be a professional provider initially.

Cons

Difficult to get in contact with through telephone menu system with long delays. The process to get anything done is long winded and inefficient. Very poor customer support with anything that starts 'How do' classed as chargeable.

Additional Comments

Basically they seem to focus more on increasing income that servicing their clients. Needless to say I have cancelled my subscription.

• Pricing: 3
• Responsiveness: 1
• Customer Service: 1
• Product Quality: 3
• Level of Expertise: 3

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Pros

I am very pleased with the service received from Outsourcery. They took the time to understand our needs and made sure the software we requested was suited to our business.

Cons

There were some teething issues at first, but these were soon resolved.

• Pricing: 4
• Responsiveness: 4.5
• Customer Service: 4
• Product Quality: 4
• Level of Expertise: 5

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Pros

Initial set up was pretty good, account manager assigned for this stage very helpful and ensured everything ran smoothly. Unfortunately that was the end of any measure of what can be considered 'customer service'.

Cons

Technical support is non-existent, If they are unable to find the answer in a script the problem with be ignored, no responses, try chasing, you will need to start again from scratch. Implementation of basic exchange services is poor, any problems they will blame on 3rd parties (Microsoft bug, Ensim bug etc) and therefore provide no resolution.

Additional Comments

There are many companies out there providing a better service (impossible to be any worse) and at a lower price. I cannot recommend more highly that you avoid this company.

• Pricing: 1.5
• Responsiveness: 0.5
• Customer Service: 0.5
• Product Quality: 1
• Level of Expertise: 0.5

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Pros

We've been speaking to Outsourcery about BPOS and are in the process of setting up Office 365. We have been very impressed with their knowledge and expertise.

Cons

Nothing

• Pricing: 4.5
• Responsiveness: 4.5
• Customer Service: 4.5
• Product Quality: 5
• Level of Expertise: 5

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Pros

I have been speaking to Outsourcery recently about using CRM and Sharepoint and they have been very helpful and proactive in all my requests. We will be using their services and I recommend them to any organisation

Cons

Nothing yet

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

We received a great level of service from Outsourcery. Our account manager and the implimentation team were very helpful in explaining everything. We are very happy with our CRM system.

Cons

nothing

• Pricing: 5
• Responsiveness: 4.5
• Customer Service: 4.5
• Product Quality: 5
• Level of Expertise: 5

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Pros

I chose to go with Outsourcery as they had been recommended by a client. I have been very pleased with the products and service they offer. We have been using sharepoint, crm, ocs and exchange for a while now and it has definitely improved the way we work and has increased productivity. I love the way ocs works in all the products and we no longer rely on emails or phone to communicate with our staff.

Cons

I would highly recommend Outsourcery

• Pricing: 4.5
• Responsiveness: 4.5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 4.5

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Pros

I liked the fact that Outsourcery responded immediately to my questions, our Sales advisor was very helpful and made sure I fully understood everything about Lync. We have only been using CRM for three months, but it has helped our Sales and Marketing teams so much. We are no longer using excel spreadsheets for our data and can run reports easily.

Cons

There's nothing I don't like about Outsourcery yet. It took a while for our Sales people to adopt CRM, but they now see the benefits of using it.

Additional Comments

We are in the process of reviewing Lync.

• Pricing: 4.5
• Responsiveness: 5
• Customer Service: 4.5
• Product Quality: 5
• Level of Expertise: 5

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Pros

When we were looking for a company to run our IT, Outsourcery looked like they could provide a wide ranges of the services that we needed. We wanted someone to run our email so that we could get rid of our small business server and hosted CRM.

Cons

Arghhh!!! The customer service is atrocious. The billing is terrible. To get help you have to call a call centre used to handling mobile phone problems and speak to someone who knows nothing about IT and who can't seem to put you through to anyone who does. Getting up and running with Outsourcery was so painful that we're about to switch to Microsoft Online. Microsoft offers the latest versions (unlike Outsourcery) for a lot less, and surprisingly for a giant company their customer service appears quite good. And Microsoft is far cheaper for CRM and email.

Additional Comments

Why would you buy a Microsoft service from Outsourcery when you can get the latest versions for less from Microsoft with better customer service.

• Pricing: 1.5
• Responsiveness: 1
• Customer Service: 1
• Product Quality: 2.5
• Level of Expertise: 1.5

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Pros

Thanks to Outsourcery & Microsoft's solutions, we have moved into the SaaS marketplace early and I am delighted we can offer our customers first-rate IT solutions right at the start of the hosted IT boom.

Cons

Nothing as yet.

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 4.5
• Level of Expertise: 5

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Pros

Having the right IT in place from the outset is just as important as having the right financial and business advice. It’s important that businesses can move quickly, remain flexible, minimise costs and have access to the latest IT and communications technology

Cons

Nothing as yet

• Pricing: 5
• Responsiveness: 4.5
• Customer Service: 4.5
• Product Quality: 5
• Level of Expertise: 5

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Pros

The most valued benefit is the ability to offer a much more personal service to our clients. We now have a fully professional business communications solution which enables us to support our clients from home, on the road or the office. I’m sure that call costs are cheaper and it’s a bonus to get a single bill for all our telecoms.

Cons

Nothing

Additional Comments

We are in discussions to use CRM also

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 4.5

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Pros

Outsourcery hosted services have drastically simplified our internal IT systems while providing the latest IT technologies available to the Enterprise market at a fraction of the cost od an internal implementation. Staff in our company are able to communicate and work in a way that wasn’t possible before.

Cons

Nothing

• Pricing: 5
• Responsiveness: 4.5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Outsourcery have provided us with an excellent product and excellent service. In the current economic climate companies that are able to adapt and invest are more likely to survive & come through stronger than their competition. Outsourcery has provided us with a tool to help us achieve this

Cons

Nothing

• Pricing: 4.5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

We use Hosted Exchange, CRM, Sharepoint & OCS. Outsourcery’s solutions has removed the need for a dedicated IT resource and leaves me to focus on growing the business.

Cons

Nothing, wish we had used the solutions sooner!

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

We looked at CRM solutions in order to manage the complex data we hold as a business, but the cost was prohibitive. We spoke to Outsourcery and they came back with a flexible, cost effective and reliable solution designed to meet our specific needs. Above all, the solution from Outsourcery allows us to get on with running our business and provide an efficient service to our clients.

Cons

Nothing really

• Pricing: 4
• Responsiveness: 4
• Customer Service: 4.5
• Product Quality: 5
• Level of Expertise: 4.5

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Pros

We’ve been delighted with the service and on going support we receive from Outsourcery and are already looking at what additional solutions they can offer the business, which will help us to be more customer focussed

Cons

None

• Pricing: 4.5
• Responsiveness: 4.5
• Customer Service: 4.5
• Product Quality: 5
• Level of Expertise: 5

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Pros

We didn’t want to deal with IT problems, we were a small team who wanted to get on with running our business, so we chose a hosted IT solution from Outsourcery.

Cons

N/A

• Pricing: 4
• Responsiveness: 4
• Customer Service: 4.5
• Product Quality: 4.5
• Level of Expertise: 5

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Pros

We initially looked at customer management products such as ACT and Salesforce but we chose Microsoft Dynamics CRM 4.0 from Outsourcery because they took the time to understand our business and provide a solution that fitted our exact requirements

Cons

Nothing yet

• Pricing: 4.5
• Responsiveness: 5
• Customer Service: 4.5
• Product Quality: 4.5
• Level of Expertise: 4.5

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Pros

We were held back by the costs of licensing. Speaking to Outsourcery they came back with a flexible, cost effective and reliable solution to meet our specific needs and our anticipated growth

Cons

N/A

• Pricing: 4.5
• Responsiveness: 5
• Customer Service: 4.5
• Product Quality: 4.5
• Level of Expertise: 4.5

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Pros

We believe Outsourcery has the scalability and offers everything we need in terms of IT and communications to support our business growth. It is a huge benefit to have a reliable single provider, as it saves time and leaves us to get on with what we do best, growing our business

Cons

Nothing

• Pricing: 4
• Responsiveness: 5
• Customer Service: 4.5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Outsourcery has good knowledge, responds quickly and are very professional.

Cons

Nothing

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

As a reseller the products Outsourcery offer are important to me. I need to be excited about what im offering my customers and here they score highly. The products on offer and pricing are very good. Sadly thats where it ends.

Cons

I have had issue after issue with outsourcerys customer service and billing team. After paying upfront for most of my client base for the year, I was disapointed to find out the software the billing dept use could not handle upfront payments. After many months of endless emails, confusion, lack of comunication etc it was aggreed that the money would be refunded and I would pay monthly. Even this has gone wrong, over a year later I am still waiting for this issue to be resolved. Unless you contact them they never contact you and even when you contact them it takes three or four emails before they respond. Promises by them to meet with me at there London office have been cancelled. I could write so much more but the main point is their comunication and professionalism sucks big time. I have taken all new business elsewhere which is a shame as they still offer the best products and pricing. Customer service plays as big a part if not bigger than price and products.

Additional Comments

I would appreciate a call from a Microsoft representative to discuss my issues with Outsourcery further considering they are a Microsoft Gold partner.

• Pricing: 4
• Responsiveness: 1
• Customer Service: 0.5
• Product Quality: 5
• Level of Expertise: 2.5

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Pros

Following a detailed analysis of our requirements a specific solution was put forward and implemented

Cons

N/A

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Outsourcery have been excellent in assisting us with outsourcing this project and we have had noticeable improvements to our up time since the project completed

Cons

nothing

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

I have Hosted SharePoint, Exchange and OCS packages with Outsourcery and haven’t received one minute of stress with any of the systems. The helpdesk are friendly and knowledgeable and all other departments are easy to deal with. Overall they have been exactly what I needed

Cons

n/a

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

The service we have received to date has been of a very high quality. Our main contact and has assisted us throughout the process always dealing with our requests faultlessly

Cons

none yet

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

I found the technical team at Outsourcery very helpful and the CRM Dynamics system a lot easier to control and use

Cons

Nothing at the moment

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

I don’t have to learn about it or train my team. We simply have our own customised, fully branded intranet to collaborate and share information while Outsourcery keeps it up and running on their Hosted Platform. We have a good relationship with Outsourcery; they go the extra mile and look after their customers.

Cons

Absolutely none

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Using Outsourcerys MOSS 2007 solution meant that we were able to use world-class Microsoft technology and expertise to support the project throughout its execution. Outsourcery provides a very robust service and has a team which really understands how companies use hosted services. This was vital to us as the data behind Citroën’s website is extensive and complex. It is reassuring that Outsourcery is a Microsoft Gold Partner which positions them as one of the leading technical experts on Microsoft’s product portfolio in the world.

Cons

N/A

• Pricing: 4.5
• Responsiveness: 5
• Customer Service: 4.5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Three months into our three year contract, we have already achieved significant ROI. The system will soon have paid for itself. We did not have to undertake huge financial outlay on licenses. We now have a flexible, cost effective and reliable solution. designed to meet our specific needs.

Cons

None so far

• Pricing: 4.5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Outsourcery provided us with a friendly and professional service. The package they supplied fitted our purposes and continues to fit our purposes throughout our expansion and relocation.”

Cons

Nothing so far

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

The solution from Outsourcery immediately changed the way we functioned internally and helped us take advantage of the benefits that an integrated IT solution offers, allowing us to punch above our weight. As a result of implementing Outsourcery’s solution, we're expecting to save more than £40,000 over 3 years compared to the cost of installing something similar on site.

Cons

None

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

As a business focused on serving its customers, we admit we are not IT experts, but we knew that we needed a more sophisticated communications and IT solution. We did not want to invest thousands in purchasing and managing our own systems and we wanted a provider who would run the services for us so we could run the business and service our growing client base. We spoke to Outsourcery and they came back with a flexible, cost effective solution designed to meet our specific needs. We estimate with the savings in mobile charges and additional back-up security, savings of £12,000 across the company.

Cons

N/A

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Outsourcery provided us with the Dynamics CRM package and so far it has been very good for our sales team to track their pipeline and deals and Marketing have launched campaigns through CRM which creates phone calls for our sales team, which can be monitored by Marketing.

Cons

Very happy

Additional Comments

I will definately use Outsourcery in the future

• Pricing: 5
• Responsiveness: 5
• Customer Service: 4.5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Friendly and honest. I was given impartial advice about my email system and felt valued as a customer, but never rushed. The hosted Exchange product we took is simple, hassle free, includes everything you need to run a corporate email service and it's very economical. This is the way things are going to go...

Cons

I subsequently discovered there are other hosted products in the Outsourcery portfolio I am interested in (CRM). When I asked the saleperson about it she was very accomodating, but if I hadn't have brought it up Outsourcery might have missed a sale and we would have missed a product that could save a lot of man-hours.

Additional Comments

Cloud computing is here to stay, and Outsourcery are leading the way...

• Pricing: 3.5
• Responsiveness: 4.5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 3.5

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Pros

Outsourcery took time to deliver the right solution for my business. They understood my company inside and out and i felt completely at ease with there team delivering and implementing the end to end solution. The team helped find the right solution to fit my budget, the solution was delivered in the time it was promised and when i did have questions i was always able to get hold of a friendly voice willing to help and listen to me.

Cons

Nothing currently.

Additional Comments

Outsourcery will remain my number one contact for all my IT business solutions.

• Pricing: 4
• Responsiveness: 4.5
• Customer Service: 4.5
• Product Quality: 4.5
• Level of Expertise: 4.5

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Pros

Outsourcery listened to how my business works and helped me fix my IT frustrations, and I did not have pay any large amounts of money out. now if my systems were to go down, I know exactly where to go and who to talk to.

Cons

nothing at all

• Pricing: 4.5
• Responsiveness: 4
• Customer Service: 3.5
• Product Quality: 3.5
• Level of Expertise: 4

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Pros

I liked the way they communicated the product set without using unnecessary jargon or complex terminology in a way that was relevant to my company based on our discussions.

Cons

Not sure about the name.

Additional Comments

The CRM and SharePoint project delivered was based on a full understanding of my company following free consultation. I have in the past paid large sums of money for this kind of expertise. Recommendations were made, some of which we had not considered but were key to a successful deployment, and presented in a professional manner.

• Pricing: 4
• Responsiveness: 5
• Customer Service: 4.5
• Product Quality: 4
• Level of Expertise: 4.5

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Pros

My initial enquiry was made because I knew I had a problem with the way my operation was working, but didn’t know the best solution to fix it. When speaking with several members of the Outsourcery team, my best interests were always kept in mind, and the solution was always at the fore front of their mind, explaining to me at every stage what the answer to my problems would be. I am not technical in anyway and everything we discussed was simplified for me to understand. This was paramount to me as the benefits to the solution were always made apparent to me.

Cons

The delivery of the service couldn’t be delivered fast enough for me, however this was simply because the pre sales team wanted to take their time to ensure that everything was done right and was done in the correct manner. The voice prompter when calling could be slightly more organised.

Additional Comments

In rebuttal to the customer service comment below, I had had nothing but resolutions when I have contacted their customer service team. Right from their technical support desk to their phone caccount managers, everyone has been very helpful and gracious in their support of my issues

• Pricing: 4
• Responsiveness: 4.5
• Customer Service: 4
• Product Quality: 5
• Level of Expertise: 5

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