Softwerx

Softwerx

5 stars (Rated by 6 customers)

Cambridge, Cambridgeshire, GBR | View Map & Address


Softwerx has an overall rating of 5 stars  from 6 customers.

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The views and opinions submitted and expressed here are not those of Microsoft.

Reliability and Confidence

  • 4.5
  • Overall Rating 4.5 stars

Reviewed by:NJSugden Reviewed on:22/12/2011

Pros
We have worked with Softwerx (previously Systems Administrators)since their early days and we have seen both our company's grow. We have always received excellent response from their team of engineers and IT advice from their sales personnel. I would recommend them to any company looking for external IT support and/or applications development.
Cons
There's not really anything to dislike about Softwerx - although a Microsoft partner organisation they realise that there are altenatives out there and won't try and force a decision onto you.
  • Pricing 4
  • Responsiveness 5
  • Customer Service 4.5
  • Product Quality 5
  • Level of Expertise 4

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DR and the Cloud

  • 5.0
  • Overall Rating 5 stars

Reviewed by:Clearsprings Reviewed on:22/12/2011

Pros
Softwerx did a great job moving our DR arrangements to the Cloud, in a competent and cost-effective way. Downtime was minimised by use of weekend working. We were kept well informed throughout.
Cons
Nothing really, they're a good outfit.
Additional Comments
Recommended!
  • Pricing 5
  • Responsiveness 5
  • Customer Service 5
  • Product Quality 5
  • Level of Expertise 5

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Fauna & Flora International

  • 4.5
  • Overall Rating 4.5 stars

Reviewed by:GeorginaForbes Reviewed on:12/12/2011

Pros
Friendly, knowledgable engineers and purchasing staff.
Cons
Many IT engineer staff changes which means loss of accumulated knowledge regarding our IT development history.
Additional Comments
Over all pleasant company to work with
  • Pricing 3.5
  • Responsiveness 4.5
  • Customer Service 5
  • Product Quality 4
  • Level of Expertise 5

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Excellent IT Support

  • 5.0
  • Overall Rating 5 stars

Reviewed by:KeithDixon Reviewed on:01/09/2011

Pros
Their advice and service is tailored to your requirements and they take the time to discover what those requirements are. They explain things in a way that not so technically minded people can understand. Their staff are always helpful and respond quickly when you have a problem.
Cons
Despite being with Softwerx for many years, I can't really say that I have ever found anything to dislike.
Additional Comments
Softwerx provides excellent advice and support. Their advice and service is tailored to your requirements and they take the time to discover what those requirements are. I have used Softwerx for many years now and I have always found every member of staff that I have dealt with to be found helpful and friendly. I have always found their technicians to be knowledgeable, helpful, and approachable. I would certainly recommend Softwerx to anyone looking for a company to provide them with IT support.
  • Pricing 5
  • Responsiveness 5
  • Customer Service 5
  • Product Quality 5
  • Level of Expertise 5

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IT Support

  • 5.0
  • Overall Rating 5 stars

Reviewed by:AllenSimon Reviewed on:17/08/2011

Pros
Level of expertise. Holistic understanding. Value for money and most importantly, proactive and responsive.
Cons
N/A
Additional Comments
Highly recommended!
  • Pricing 5
  • Responsiveness 5
  • Customer Service 4.5
  • Product Quality 5
  • Level of Expertise 5

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The Softwerx ASSIST contract - Tony @ Birdlife

  • 5.0
  • Overall Rating 5 stars

Reviewed by:Customer_Reviewer Reviewed on:04/05/2010

Pros
“The Softwerx ASSIST contract has provided me with the assurance that our key IT systems are well maintained and supported. The flexibility and resources of the team has provided a highly effective service to provide user support to staff working in remote offices in South America, Europe and the Middle East.”
Cons
NA
  • Pricing 4.5
  • Responsiveness 4.5
  • Customer Service 5
  • Product Quality 5
  • Level of Expertise 5

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The views and opinions submitted and expressed here are not those of Microsoft.