Doherty Associates' IT Support Services
Service Type:Consulting, Professional Service
Business Need:Internet Security, Virus and Spyware Detection and Removal, Network and Wireless Security, Updates, Spam Filters, Employee Internet Use and Monitoring, Firewall, Server Management and Installation, Telecommuting, Remote Access, Virtualisation Solutions and Services, Internet Security
Works With:Microsoft Windows Server 2003 Family, Windows Small Business Server 2003, Windows Vista Business
Industry Focus:General - Applicable to All
We can offer everything from extra manpower to strengthen your existing team, to a complete outsourced IT department at a price you can afford. We'd like to help you to forget about your IT, thereby freeing you to focus on your business.
In the words of Alan Stewart, Director of Communicare UK Ltd. "I cannot praise Doherty Associates highly enough. Their Field Engineers and Helpdesk Technicians are a pleasure to work with. They are highly-skilled problem-solvers who pride themselves on getting the job done, unlike other IT support companies we have worked with who stop when the clock tells them to."
Our support contracts are tailored to meet our customer’s unique requirements. With our range of packages, you can pick the level that is right for your business:
You want: unlimited reactive IT support.
- Unlimited telephone support
- Remote support
- Guaranteed response times
- Microsoft & Cisco accredited engineers
- Friendly, reliable and helpful experts
- Solutions Consultancy
- Dedicated Account Manager
- Optional onsite presence add-on
- Procurement Advice
You want: proactive maintenance and server monitoring
- As per bronze level support PLUS
- Scheduled Back-Up Check
- Scheduled Anti-Virus Check
- Scheduled Onsite Presence
- Regular remote administration
You want: an outsourced IT department
- As per silver level support PLUS
- Real time server monitoring
- Software patching
- Increased onsite presence
- Security testing
You want: guaranteed immediate response times
- An engineer within 2, 4 or 8 hours - This varies according to your needs and your service level agreement.
Our engineers are trained to deal with any emergency on any system, including Microsoft, Cisco and Novell.
Doherty Associates' IT Support Services has not been reviewed by any customers.
The views and opinions submitted and expressed here are not those of Microsoft.