ISC Software Solutions Ltd

ISC Software Solutions Ltd

5 stars (Rated by 16 customers)

St Ives, Cambridgeshire, GBR | View Map & Address

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Phone: +44 (0) 1480 802280

ISC Software Solutions Ltd

engagePro - SharePoint Administration and Support

(Rated by 1 customer)
  • Service Type:

    Consulting, Professional Service
  • Business Need:

    Data Management and Migration, Intranets, Extranets, Portals, Document Management
  • Works With:

    Microsoft Office 365, Microsoft Office SharePoint Server 2007, Microsoft SharePoint Foundation 2010, Microsoft SharePoint Online, Microsoft SharePoint... (more)
  • Industry Focus:

    Financial Services, Government, Professional Services

Managing a SharePoint system requires a broad range of skills to get the most of its extensive features and functionalities. ISC’s SharePoint Support Service provides access to these skills in a cost effective and efficient way.

SharePoint support is delivered by assigning a ‘bundle’ of time which can be drawn down upon as required whether it be for assistance or support, typically 15, 20 or 25 hours. This time can be used as the customers requires for example; creating a new template, help with document management or guidance with a workflow. Key features:

Flexible and cost effective
- The customer decides how much support time it feels is needed. More time can be added as required
- Access a broad range of skills for advice and assistance, customers choose how their time is managed
- The cost of support is determined by the amount of support time envisaged over a 12 month period, by the customer

Service
- Support is provided 9am – 5pm on working days – unless extended hours is agreed
- ISC provides regular report updates relating to support usage and time remaining
- Customers can be provided direct access to support data via our secure extranet; engagePro
- Support cases are logged and tracked
- Support is provided by telephone, remote access online and e-mail

Additional Services
- Onsite visits can be arranged and purchased separately
- Add System Health Checks to your plan
- Arrange an onsite review of your system

Recent Reviews

  • 5.0
  • Overall Rating 5 stars

Terrific Service

Reviewed by:SharepointUser1 Reviewed on:01/09/2010

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