Microsoft Dynamics CRM Implementation
Service Type:Consulting, Professional Service
Business Need:Customer Service, CRM
Works With:Microsoft Dynamics CRM 2011, Microsoft Dynamics CRM 4.0
Industry Focus:General - Applicable to All
Customer Relationship Management (CRM) is a strategy to capitalise on your customer information, integrating and coordinating all customer facing processes, channels and interactions, to improve sales, profitability and customer satisfaction.
Successful CRM is fundamental to the long term health of all organisations. Customers are a scarce resource, and self-evidently are your source of revenue. Organisations need an approach to CRM which harvests revenue now and builds a trusted customer relationship to drive revenue in the future.
A CRM platform can be used to more effectively manage any business relationship. This can be suppliers, citizens, members, candidates, employees or students. Wherever you need to track the interactions between your organisation and a significant group of individuals, IMGROUP can help.
Benefits of working with IMGROUP:
IMGROUP has deep experience in helping organisations integrate and analyse customer information. Our CRM implementation expertise is coupled with a deployment and project management framework reducing risk and increasing value to you the client.
IMGROUP has built a reputation with some of the most renowned enterprises as a valued partner - enabling them to top-up their internal expertise and help them to derive real value from customer information.
Extremely knowledgeable and flexible
Reviewed by:ARNHSW Reviewed on:02/04/2013
IMGROUP were our partner of choice
Reviewed by:DTHIS Reviewed on:31/01/2013
IMGROUP – a safe pair of hands for Dynamic CRM projects
Reviewed by:MSEBDyn Reviewed on:14/12/2012
The views and opinions submitted and expressed here are not those of Microsoft.