Wavex Managed Services. The advanced design, deployment and ongoing support of Microsoft Server technology solutions for clients of 20-500 users, especially in Investment, Private Equity, Hedge Funds and Boutiques.
Service Type:Consulting, Professional Service
Business Need:Server Management and Installation, Network Installation and Monitoring, Wireless Networks, Data Management and Migration, Content Management, Help Desk Services, Content Management, Document Management, E-mail Hosting and Management, Project Management
Works With:Microsoft Office Outlook 2007, Microsoft Office Word 2007, Microsoft Windows Terminals (Windows Terminal Services), Microsoft Windows XP Professional,... (more)
Industry Focus:Financial Services, Hosting, Professional Services
Wavex Managed Services is a complete IT solution for all SME's and mid-market businesses, from a leading Microsoft Gold Partner
The full suite of Wavex IT Consultancy, Project design and deployment and ongoing support brings Enterprise level service and support to the mid-market.
The solution includes:
Wavex provides a wide range of user support services, including service desk, remote workforce and 24/7 support. We enable clients to see in real-time how, where and when support is being deployed and to what effect. Reporting of our own performance levels against agreed service level commitments ensures proactive response and full accountability.
With our unique tools, such as our acclained IT support tool Neti™, we can monitor clients' networks - and act fast before problems occur, thereby ensuring complete user satisfaction.
Our service desk teams are engineers and not simply “take a call and pass it on people”. They are highly qualified, Microsoft certified and capable of addressing more complex issues including server management and trouble shooting from first call. By providing all the relevant information to manage your specific issues within our Client Management System and having complete, real time, visibility of your entire network with NETi™, we have reduced resolution times significantly.
Out of Hours Support:
Our out-of-hours support can cover a business 24/7, or just evenings or at weekends. Flexible time bands mean that we can match our services exactly for your requirements.
We provide flexible and secure access to data, internal applications and systems and email, including Citrix, Terminal Services as well as messaging delivery services such as Windows Mobile and Blackberry.
Wavex can provide network administration on site, or as part of a managed services programme. Wavex ensures that clients' core infrastructures are maintained to meet not only technical, but also business requirements.
In addition to managing infrastructure hosted locally, Wavex also offers a range of co-location and hosting services for core network infrastructure, specific applications or Business Continuity infrastructure.
Network Security & Monitoring:
We can monitor anything with an IP address, such as servers, PCs, Telephone systems, websites, printers and even PDAs, and react quickly if there's a problem. Clients can also be provided with a link to the system. In addition, our powerful tools for server monitoring and network management and diagnostics can be implemented to resolve or diagnose network and server issues.
A Wavex Managed Services contract has many other features, all designed specifically for your business needs. These include: Asset management; Consultancy, Budgeting and Planning.
Project Based services include Network Design and Build, Network Upgrades and Administration; Compliance, Infrastructure and Security Audits.
Wavex Managed Services. The advanced design, deployment and ongoing support of Microsoft Server technology solutions for clients of 20-500 users, especially in Investment, Private Equity, Hedge Funds and Boutiques. has not been reviewed by any customers.
The views and opinions submitted and expressed here are not those of Microsoft.