Features

• Service Type:

  Consulting, Professional Service

• Business Need:

  Accounting, Tax Management, Supply Chain Management, Distribution, Logistics, Purchasing, Procurement

• Works With:

  Microsoft Dynamics AX 2009, Microsoft Dynamics AX 2012, Microsoft Dynamics AX 4

• Industry Focus:

  General - Applicable to All, Manufacturing

Description

A fully integrated ERP solution for field service, maintenance, manufacturing and installation. It is the only enterprise resource planning (ERP) solution of its kind in the UK that is certified for Dynamics.

Microsoft Dynamics AX for Advanced Service Management has been developed by Charteris specifically for field service, maintenance, manufacturing and installation, offering unprecedented opportunity for savings, productivity and agility.

Based on Microsoft Dynamics AX software, the ERP solution is designed to help unify and streamline processes, improve efficiency and first-time-fix rates, and provide a single database for use by all departments.

Key benefits include:

- Supports your entire service management organisation - warranty, complaints, repairs and maintenance
- Efficient tracking and tracing of all field service requests
- A single view of the truth – every aspect of a service management agreement is linked, from the contract itself through to time, materials, financials and customer data
- Simplified management of your contracts, including service levels, periodic invoicing and depreciation
- Supports all your departments with easy-to-use hierarchical object maintenance (e.g. site, system, component)
- Support with logistics, financials and work orders for the service crew and workshop
- Optimised routes through integration with Microsoft MapPoint
- Easy daily data entry for improved management information and cash flow
- Real-time statistics on costs and revenues for service contracts/objects, with full financial forecasting and cost evaluation
- Improved service revenue creation and cost containment, with improved operational performance, customer satisfaction and retention
- Low-cost-of-ownership, reduced operational burdens and a flexible, sustainable platform for profitable business growth

Charteris is a Microsoft Partner with a Gold Competency in Enterprise Resource Planning (ERP)

For more information on our advanced service management solutions, contact Del Singh on +44 (0) 207 600 9199 email del.singh@charteris.com or visit our website.