Features

• Service Type:

  Consulting, Professional Service

• Business Need:

  Customer Service, CRM, Marketing Communications, Sales Pipeline, Lead Management

• Works With:

  Microsoft Dynamics CRM 2011, Microsoft Dynamics CRM 4.0, Microsoft Dynamics CRM Online

• Industry Focus:

  General - Applicable to All

Description

Designed For Your Peace of Mind

Customer Support is dedicated to helping customers succeed and get the most value out of your Microsoft CRM solution.

Whether your system was implemented by ConsultCRM or another party, it is essential to have reliable, knowledgeable advice to ensure your CRM system runs smoothly. We have a range of support offerings that should suit your needs. Consider it your 'insurance policy' for an optimised CRM system.

ConsultCRM support helps to ensure the CRM solution continues to work and evolve in a productive way for your staff. It provides technical assistance, problem solving advice and insights into new releases or functions.

All support issues are prioritised and we have defined response times and procedures for helping you resolve your issues.

With ConsultCRM Support, our various offering cover:

-Telephone support and on-site support
- Tiered response and fix times based on severity
- Newsletter updates on product enhancements
- Alerts to all new releases, service packs, hints and tips, new add-ons and new training materials
- Account Management from a dedicated Account Manager, with best practice insight and ideas from our experience with other client implementations
- Advice on refresher training for users or administrators.

Call us now to find out more about our support offerings that range from Helpdesk Support to Total Cover including on-site support activities.