Features

• Service Type:

  Systems Integration

• Business Need:

  Customer Service, CRM, Marketing Communications, Sales Pipeline, Lead Management

• Works With:

  Microsoft Dynamics CRM 2011, Microsoft Dynamics CRM 4.0, Microsoft Dynamics CRM Online

• Industry Focus:

  General - Applicable to All

Description

Gain a Complete Picture of Your Customers through Integration

Customer Relationship Management (CRM) systems, often referred to as front office systems, and Enterprise Resource Planning (ERP) systems, often referred to as back office systems, can be integrated to provide a more complete view of your customer.

Some typical front to back office integration points are:

- Customer record synchronisation
- Product catalogue synchronisation
- Product pricing configuration
- Order entry
- Order fulfilment and order status
- Invoice and collections information

Integration reduces systems complexity and helps organisations derive more value from data. Our team of integration specialists use integrations tools including our own Integration Engine and/or Scribe along with industry standard XML messaging to enable transparent data transfer between multiple systems.

Integration solutions and services from ConsultCRM have enabled our customers to connect disparate and incompatible databases and applications.