Engage Customers And Partners Service with Microsoft SharePoint
Service Type:Consulting, Professional Service
Business Need:Web Design and Development, Intranets, Extranets, Portals, Document Management
Works With:Microsoft SharePoint Designer 2010, Microsoft SharePoint Foundation 2010, Microsoft SharePoint Online, Microsoft SharePoint Server 2010, Microsoft... (more)
Industry Focus:General - Applicable to All
Our customers often describe the following challenges when discussing external communication and collaboration:
- Customers and prospects are confused as to the scope of our products and services
- Our current extranet is not aligned with our brand manifesto
- We are not able to differentiate ourselves through the value that our extranet provides our customers
- We are missing opportunities to cross-sell and up-sell through a lack of traceable communication with our customers
- New products and services are slow to market due to inefficient collaboration with our partners.
Our extranet solutions help organisations to deliver clarity of vision for customers through simple, compelling user experiences that help users intuitively navigate the breadth and depth of products and services. Clarity of vision provides our customers with opportunities to gain a deeper traction within their own customer organisations and deeper interaction with their partners, facilitating better collaboration and a process of continuous feedback and improvement.
Extranet solutions can play a key role in the communication of brand manifesto, leveraging the strength of the brand through familiar messaging and design to positively drive customer perceptions and ultimately secure brand loyalty. We help our customers obtain greater reach into their target markets and more successfully differentiate themselves from their competitors by effectively leveraging the extranet as a proactive communications channel.
The rich set of functionality that SharePoint provides for collaboration within the organisation can be leveraged for engaging with customers and partners outside of the firewall but here a different set of requirements for authentication, security, compliance and technology integration must be considered. Our SharePoint and Infrastructure teams have made this work in the most complex and heavily regulated environments for some of our global customers.
Engage Customers And Partners Service with Microsoft SharePoint has not been reviewed by any customers.
The views and opinions submitted and expressed here are not those of Microsoft.