Features

• Service Type:

  Training

• Business Need:

  Customer Service, CRM, Data Analytics, Reporting, Business Intelligence (BI), Cloud Computing - General

• Works With:

  Microsoft Dynamics CRM 2011

• Industry Focus:

  General - Applicable to All

Description

Join The CRM Business for these complimentary online weekly sessions and get up to speed quickly with your Dynamics CRM Online trial.

During the 4 free sessions, The CRM Business team will walk you through key areas of Microsoft Dynamics CRM, demonstrating product functionality and training you on how to customise and personalise CRM to meet your organisation’s needs.

These sessions are open to anyone participating in a Microsoft Dynamics CRM Online trial, and are completely free of charge. All that we ask in return is that you ensure that we are designated as your partner for CRM (this costs you nothing).

Topics covered during these sessions are:

- CRM basics: An overview of out-of-the-box CRM 2011 functionality
- Personalising your system: Account and contact management, basic navigation, advanced find and views
- Data import wizard and workflow overview
- Project tips and best practices