Features

• Service Type:

  Hosting Service

• Business Need:

  Customer Service, CRM, Marketing Communications, Sales Pipeline, Lead Management

• Works With:

  Microsoft Dynamics CRM 2011, Microsoft Dynamics CRM 4.0, Microsoft Dynamics CRM Online

• Industry Focus:

  General - Applicable to All, Hosting

Description

Microsoft Dynamics® CRM Online combines your everyday Microsoft® Office applications with powerful customer relationship management (CRM) software accessed over the Web to rapidly improve marketing, boost sales and bolster customer service interactions.
Historically, organisations looking for technology to improve customer experience have been hampered by lengthy and costly implementations, inflexible software and poor user adoption.

Microsoft Dynamics® CRM Online helps solve these challenges with powerful, easy-to-use CRM software delivered over the Web to help organisations get up and running quickly and cost-effectively with the flexibility to meet the unique needs of any business.

- Marketing: Maximise your marketing investment
- Internet Marketing: Optimise your online campaigns
- Sales: Spend more time selling and less on admin
- Service: Supports the delivery of superior service

Microsoft Dynamics® CRM Online provides a host of additional features and capabilities that enable your organisation to:

- Benefit immediately from your investment
- Access the most up to date customer information
- Drive user adoption and improve productivity
- Streamline business processes and automate mundane tasks
- Make informed decisions about marketing spend based on actual ROI measurement
- Customise CRM to meet your individual business needs
- Adapt quickly to changing business needs

Please visit our website to see how other Microsoft solutions may benefit your organisation and read how our customers benefit from working with Outsourcery: http://www.outsourcery.co.uk/casestudies/