-PC-to-PC audio and video calling
-Conference audio and video calling
-PSTN call with voice gateway or legacy PBX via Lync
Reduce costs - Lync facilitates rich and engaging communications across and outside an organization without expensive business travel or costly phone bills.
Connect with people and be more productive through a rich and immersive... Read more
Advantage of integration natively with PBXs:
-Enable a low cost of Proof of Concept
-Provide calling between migrated and non-migrated users
-Allow for long term co-existence with existing IP-PBX starting to take advantage of Lync
SIP Phone Solution
General SIP Phone
SIP Phone Support (SPS) for Microsoft Unified Communications (Lync)
IP phones connected to Lync Server through... Read more
ESi provides ACD, IVR, ACLC & SCLC for Call Center with Lync solution.
ACD is core more to decide which agent to transfer to for call, some call distribution mechanism is supported
Interactive Voice Response (IVR) System is the front-end of the call center solution, which provide a interface to user for choosing services, provide customer information and communicate... Read more
Call Recording Software enables companies to:
-Resolve customer disputes using recorded conversations.
-Achieve regulatory compliance by documenting calls while securing and maintaining records based upon varying business needs.
-Ensure high quality customer interactions with live monitoring and quality monitoring programs.
-Leverage the voice of the customer within the... Read more