The Unified Communications - Telephony Solution on IVR, Call Center & Conferencing
ESi provides ACD, IVR, ACLC & SCLC for Call Center with Lync solution.
ACD is core more to decide which agent to transfer to for call, some call distribution mechanism is supported
Interactive Voice Response (IVR) System is the front-end of the call center solution, which provide a interface to user for choosing services, provide customer information and communicate with ACD to get the available agent to transfer.
ACLC is a customized LYNC client for agent to login to LYNC as agent and set his current status (Busy, Ready or Away)
SCLC is a customized LYNC client for supervisor to login to LYNC as supervisor and set his current status (Busy, Ready or Away) plus some call statistic shown on dashboard
For more informations, please contact our hotline: +852 2362 1822
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The Unified Communications - Telephony Solution on IVR, Call Center & Conferencing has not been reviewed by any customers.
The views and opinions submitted and expressed here are not those of Microsoft.
- Price: For Purchase