Expert Systems IVR Asia Co. Ltd (ESi)

Expert Systems IVR Asia Co. Ltd (ESi)

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KWUN TONG,Hong Kong, HKG | View Address

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Phone: 23621822 x116
Fax: 23629947

Expert Systems IVR Asia Co. Ltd (ESi)

The Unified Communications - Telephony Solution on IVR, Call Center & Conferencing

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ESi provides ACD, IVR, ACLC & SCLC for Call Center with Lync solution.

ACD
ACD is core more to decide which agent to transfer to for call, some call distribution mechanism is supported

IVR
Interactive Voice Response (IVR) System is the front-end of the call center solution, which provide a interface to user for choosing services, provide customer information and communicate with ACD to get the available agent to transfer.

ACLC
ACLC is a customized LYNC client for agent to login to LYNC as agent and set his current status (Busy, Ready or Away)

SCLC
SCLC is a customized LYNC client for supervisor to login to LYNC as supervisor and set his current status (Busy, Ready or Away) plus some call statistic shown on dashboard

For more informations, please contact our hotline: +852 2362 1822

    The Unified Communications - Telephony Solution on IVR, Call Center & Conferencing has not been reviewed by any customers.

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